Dedicated professional with proven skills in customer relations and problem resolution. Experienced in loan processing and quality assurance, enhancing client satisfaction through effective communication and analytical thinking.
Work History
OTC New Construction Approvals Specialist
United Wholesale Mortgage | 2024 - Current
Supported loan processing team by managing documentation and ensuring compliance with industry regulations.
Assisted in resolving client inquiries, enhancing customer satisfaction through effective communication and problem-solving.
Conducted data entry and maintained accurate records in the loan management system to optimize workflow efficiency.
Collaborated with cross-functional teams to streamline operational processes and improve overall service delivery.
<ul>
<li>With Kapsons, I have been actively involved in the project design discussions with the client and the design team, taking approvals for the smooth execution of their multi-brand retail outlets in Punjab, Haryana, and Himachal.</li>
<li>Facilitated client design approvals and coordinated site activities with supervisors.</li>
<li>Constructed Bill of Quantities for new projects while comparing projected costs to actual expenses.</li>
<li>Conduct regular site visits to monitor construction progress, ensure compliance with project specifications, and verify the quality of work.</li>
<li>Liaise with contractors and site teams during site inspections to address technical issues, and ensure smooth execution of tasks.</li>
<li>Track and document site activities, including work completed, materials used, and adherence to safety and quality standards.</li>
<li>Report on-site progress to project stakeholders, highlighting delays, risks, and corrective actions taken.</li>
<li>Created landscape proposals for light points and roundabouts as per Chandigarh administration guidelines.</li>
</ul> at Kapsons Fashion Pvt Ltd<ul>
<li>With Kapsons, I have been actively involved in the project design discussions with the client and the design team, taking approvals for the smooth execution of their multi-brand retail outlets in Punjab, Haryana, and Himachal.</li>
<li>Facilitated client design approvals and coordinated site activities with supervisors.</li>
<li>Constructed Bill of Quantities for new projects while comparing projected costs to actual expenses.</li>
<li>Conduct regular site visits to monitor construction progress, ensure compliance with project specifications, and verify the quality of work.</li>
<li>Liaise with contractors and site teams during site inspections to address technical issues, and ensure smooth execution of tasks.</li>
<li>Track and document site activities, including work completed, materials used, and adherence to safety and quality standards.</li>
<li>Report on-site progress to project stakeholders, highlighting delays, risks, and corrective actions taken.</li>
<li>Created landscape proposals for light points and roundabouts as per Chandigarh administration guidelines.</li>
</ul> at Kapsons Fashion Pvt Ltd