Justin Morris
West Haven,UT
Summary
Results-driven professional with over twenty five years of experience in vehicle maintenance and customer service. Skilled in diagnosing complex issues, implementing preventative maintenance schedules, and mentoring junior technicians to foster a culture of continuous improvement and operational efficiency.
Overview
25
25
years of professional experience
12
12
Certification
Work History
Vehicle Technician
Davis School District
Clearfield, UT
07.2020 - 02.2026
- Diagnosed and repaired vehicle issues using advanced diagnostic tools and equipment.
- Performed routine maintenance tasks, ensuring optimal vehicle performance and safety compliance.
- Assisted in training junior technicians on best practices for vehicle inspections and repairs.
- Collaborated with team members to streamline workflow processes, enhancing service efficiency.
- Implemented preventive maintenance schedules, reducing downtime and extending vehicle lifespan.
- Mentored staff on troubleshooting techniques, fostering a culture of continuous improvement within the team.
- Improved vehicle performance by conducting thorough diagnostics and implementing necessary repairs.
- Provided exceptional service to fleet accounts by maintaining scheduled intervals of preventative maintenance for optimal vehicle performance across the entire fleet.
- Troubleshot electrical systems to identify malfunctions effectively and implement appropriate solutions swiftly.
Customer Service Manager
Lewis Bus Group
Salt Lake City, UT
01.2016 - 06.2020
- Led service team in resolving complex inquiries and improving overall satisfaction ratings.
- Developed training programs for new staff, enhancing service delivery and operational efficiency.
- Analyzed service department performance metrics to identify areas for improvement and optimize processes.
- Developed strong relationships with customers, fostering trust and driving repeat business through exceptional service.
- Diagnosed complex mechanical issues using advanced diagnostic tools and equipment.
- Improved vehicle performance by conducting comprehensive diagnostics and identifying root causes of issues.
- Provided expert guidance on technical specifications and best practices to enhance project outcomes.
- Boosted overall shop productivity by mentoring junior technicians, sharing knowledge, tips, and tricks to improve their skillsets quickly.
Master Service Technician
Lewis Bus Group
Salt Lake City, UT
01.2010 - 01.2016
- Diagnosed and repaired mechanical issues in a variety of bus models to ensure optimal performance.
- Conducted routine maintenance checks, enhancing vehicle reliability and safety standards.
- Collaborated with cross-functional teams to identify process improvements in service delivery.
- Trained junior technicians on best practices for diagnostics and repairs to foster skill development.
- Supervised service workflows, ensuring timely completion of maintenance tasks and adherence to quality standards.
- Streamlined repair processes for faster turnaround times and increased workshop productivity.
- Maintained expert knowledge of various makes/models through diligent study of manufacturers'' technical bulletins.
- Troubleshot electrical systems using advanced diagnostic equipment for accurate identification of issues and effective repairs.
- Mastered advanced diagnostic tools to quickly identify vehicle malfunctions and recommend appropriate repairs.
Service Manager
Flying J Travel Center
Hebron, IN
01.2005 - 02.2009
- Oversaw daily operations to ensure exceptional customer service and satisfaction.
- Implemented process improvements to enhance efficiency and reduce service turnaround time.
- Trained and mentored staff, fostering a culture of continuous learning and development.
- Analyzed customer feedback to identify trends and drive service enhancements.
- Managed inventory control processes, ensuring optimal stock levels for seamless operations.
- Resolved customer complaints in professional and timely manner.
- Hired, trained and supervised team of service staff members to meet business goals.
Service Technician
Flying J Travel Center
Ogden, UT
01.2001 - 12.2005
- Diagnosed and repaired mechanical issues in a variety of equipment types.
- Conducted routine maintenance checks to ensure optimal performance and safety standards.
- Collaborated with team members to streamline repair processes and enhance service efficiency.
- Explained diagnostic findings to customers and outlined repair or service options.
- Diagnosed and troubleshot problems, repairing, and restoring Tractor/Trailers to peak performance.
Education
Bachelor of Science - Business Management
University of Phoenix
Tempe, AZNo Degree - Diesel Technology
Davis Applied Technical College
Kaysville, UT09-2001
Skills
- Electrical systems repair
- Diesel engine repair
- Fuel injection systems
- Battery testing and replacement
- Steering system repair
- Advanced diagnostics
- Emission control systems
- Basic hand tools
- Brake system repair
- Preventative maintenance
- Strong work ethic
- Customer service
- Problem-solving
- Multitasking and organization
- Troubleshooting skills
- Electrical experience
- Automotive HVAC repair
- Electrical failure repairs
- Proficient with various diagnostic software's;
- Cummins Insite and Quickserve, Bendix Acom, Meritor/Wabco Toolbox, Freightliner DiagnosticLink, Cat SIS, All Data,
Certification
- Utah Safety Certified Light and Heavy-duty, Utah Highway Patrol
- Natural Gas Vehicle Certified, Natural Gas Vehicle Institute - 2015
- Certified Master Technician, Thomas Built Bus -
- Licensed Class B CDL/School Bus Endorsement - Jan 2026 - Jan 2031
Timeline
Vehicle Technician
Davis School District
07.2020 - 02.2026
Customer Service Manager
Lewis Bus Group
01.2016 - 06.2020
Master Service Technician
Lewis Bus Group
01.2010 - 01.2016
Service Manager
Flying J Travel Center
01.2005 - 02.2009
Service Technician
Flying J Travel Center
01.2001 - 12.2005
Bachelor of Science - Business Management
University of Phoenix
No Degree - Diesel Technology
Davis Applied Technical College