JUSTIN M. SKINNER
Washington
Summary
Experienced and dedicated Operations Specialist with a successful history of effectively managing processes and staffing patterns. Leveraging extensive experience in operations management, strives to drive efficiencies, optimize processes, and make valuable contributions to the success and growth of a dynamic organization.
Overview
16
16
years of professional experience
Work History
Hiring and Operations Assistant Store Leader
Kroger
01.2024 - Current
- Act as subject matter expert for associate data and human resource information systems, policies, and processes
- Assist the division HR department in conducting associate investigations
- Conduct interviews, make hiring decisions, manage the offer process, and initiate pre-screening tests and background checks
- Manage labor and supply costs daily to meet customer service and financial targets
- Coordinate physical moves and space reconfiguration projects with contractors and affected employees to ensure all aspects of the project are implemented properly
- Oversee and manage store staffing, retention, and turnover reduction
- Achieve and maintain a satisfactory level of technical and professional skills of knowledge in position and/or related areas
- Drive sourcing, recruiting, selection, and onboarding for store positions; verify that new associates are properly onboarded and trained to perform their work
Store Manager
Kroger
05.2021 - 12.2023
- Oversaw the execution of processes, including performance assessments, development plans, and succession planning, ensuring alignment with organizational goals
- Executed a training development agenda tailored to unique business needs, measuring return on investment for enhanced learning outcomes
- Encourage aggressive growth strategies through effective leadership, innovative marketing campaigns, and a complete comprehension of advertising
- Implement a variety of programs such as building management, space management, health and safety, and supply management
- Promoted the execution of Hr associate lifecycle processes across client groups, emphasizing coaching, associate engagement, organization design, workforce planning, and succession management
- Demonstrate the desired behaviors for staff including driving sales, handling difficult and/or complicated sales, cash management, inventory, and follow-up with customers
- Regularly discuss store-level financial performance to include developing budgets and other targeted goals with store assistants and department leads
- Promote and support strong relationships with local community organizations that the store serves
- Ensure compliance with laws, regulations, and division policies
- Gather information, identify and analyze issues, and develop recommendations to resolve substantive problems of effectiveness and efficiency of physical security, health and safety, facilities maintenance, and space management operations
- Managed talent acquisition efforts, collaborating with the recruiting COE to address talent needs, prioritize hiring plans, and track progress
- Supervised and coached direct reports, conducted performance reviews, and offered constructive feedback to enhance team performance
Operations and Human Resource Assistant Store Manager
Kroger
03.2018 - 04.2021
- Maintain price accuracy of goods and ensure adequate stock levels
- Develop budgets and other targeted goals for store and specialty departments
- Conduct interviews, make hiring decisions, manage the offer process and initiate pre-screening tests and background checks
- Drive sourcing, recruiting, selection and onboarding for store positions; verify that new associates are properly onboarded and trained to perform their work
- Act as subject matter expert for associate data and human resource information systems, policies and processes
- Coordinate physical moves and space reconfiguration projects with contractors and affected employees to ensure all aspects of the project are implemented properly
- Comply with federal, state, and local labor laws, including minor labor laws and support compliance with food and alcoholic beverage laws/regulations
- Manage labor and supply costs on a daily basis to meet customer service and financial targets
- Analyzing data and performance metrics to identify areas for improvement and implement corrective actions
Perishable Assistant Store Leader
Kroger
02.2016 - 03.2018
- Responsible for the daily store functions and operations
- Ensure team members and store meets all food safety guidelines
- Resolve customer inquiries and complaints
- Direct sales floor activities, ensuring excellence in customer service and resolving store level problems
- Maintain price accuracy of goods and ensure adequate stock levels
- Work closely with managers to drive a customer focused sales strategy
- Implement company procedures and plans
Produce and Meat Clerk
Kroger
04.2009 - 02.2016
- Follow proper FIFO rotation procedures to minimize obsolescence and remove out of date items from store floor
- Unloading merchandise from freight
- Protect company assets by handling cash properly
- Customer service Driven/ Focus
- Maintained knowledge of weekly ads, advertised specials and other promotions
Education
Associates Degree - Business Management
Washington State Community College
Marietta, OHSkills
- Budget planning and management
- Procurement methods
- Staff Development Training
- Compliance Adherence
- Operational Efficiency
- Power BI
- Kronos
- My Eschedule
- Isp
- Dodeca
- District safety champion
- Osha certified trainer
- Eagle Scout
Timeline
Hiring and Operations Assistant Store Leader
Kroger
01.2024 - Current
Store Manager
Kroger
05.2021 - 12.2023
Operations and Human Resource Assistant Store Manager
Kroger
03.2018 - 04.2021
Perishable Assistant Store Leader
Kroger
02.2016 - 03.2018
Produce and Meat Clerk
Kroger
04.2009 - 02.2016
Associates Degree - Business Management
Washington State Community College
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