Justin Mueller
Rosenberg
Summary
Experienced leader with a passion for problem-solving and a commitment to delivering exceptional guest service. Focused on creating a positive work environment for staff while ensuring the highest level of service for guests. Proficient in food safety and sanitation protocols, dedicated to upholding industry standards and regulations.
Overview
14
14
years of professional experience
Work History
Service Manager
Fleming's Prime Steakhouse & Wine Bar
07.2022 - Current
- Monitored team performance, adhered to WIT standards and provided detailed job training.
- Analyzed P&L reports to identify areas of improvement.
- Sales forecasting
- Developed and maintained positive relationships with guests/staff to build rapport and trust.
- Hired, trained and supervised team members to meet business goals.
- Established team priorities, maintained schedules and monitored performance.
- Implemented strategies to increase guest service satisfaction ratings.
- Correctly calculated inventory and reconciliation.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Maximized quality assurance by completing frequent line checks.
- Utilized upselling techniques to maximize revenue and increase guest satisfaction.
Manager
Torchy's Tacos
01.2022 - 06.2022
- Implemented effective inventory control systems to reduce food spoilage and waste.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Addressed guest concerns and resolved all issues to guests' satisfaction.
- Adhered to safe work practices, food safety regulations, and corporate guidelines.
- Managed day-to-day FOH operations to drive quality, standards, and meet customer expectations.
- Oversaw food preparation and monitored safety protocols.
- Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
General Manager
Pizza Patron
01.2021 - 12.2021
- Tracked food production levels, meal counts, and supply costs.
- Controlled labor hours and inventory costs through hands-on management and proactive changes.
- Addressed and resolved customer service issues to establish trust and increase satisfaction.
- Verified prepared food met standards for quality and quantity before serving to customers.
- Analyzed sales data to identify trends and adjust purchasing decisions accordingly.
- Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
- Motivated staff to perform at peak efficiency and quality.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Maximized quality assurance by completing frequent line checks.
Manager
Grimaldi's
08.2011 - 01.2021
- Started as server/bartender and was later promoted to manager
- Delivered exceptional client experiences through hands-on leadership of associates and managers.
- Managed inventory levels and conducted corrective action planning to minimize long-term costs.
- Optimized profits by controlling food, beverage and labor costs by establishing portion control and quality standards.
- Designed sales and service strategies to improve revenue and retention.
- Provided collaborative oversight in corporate communications to streamline data and information sharing.
- Analyzed quarterly sales statistics and prepared analyses for corporate management.
- Maximized time and employee productivity, consolidating data, payroll and accounting programs into centralized systems.
Education
Associate of Science - Business Management
UTSA
San Antonio, TXSkills
- WIT Standard knowledge
- Menu knowledge
- Employee training and development
- Inventory management
- Quality control
- Forecasting
- Risk management
- Guest centric
- Effective upselling
- Problem-solving
- LBW and food service
- Analytical thinking
- Manager ServSafe
- TABC
Timeline
Service Manager
Fleming's Prime Steakhouse & Wine Bar
07.2022 - Current
Manager
Torchy's Tacos
01.2022 - 06.2022
General Manager
Pizza Patron
01.2021 - 12.2021
Manager
Grimaldi's
08.2011 - 01.2021
Associate of Science - Business Management
UTSA
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