Summary
Overview
Work History
Education
Skills
Timeline
Generic

Justin Murphy

Cohoes,NY

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

11
11
years of professional experience

Work History

Operations Manager

Heroes Hideout
01.2018 - Current
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Developed systems and procedures to improve operational quality and team efficiency.
  • Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
  • Led hiring, onboarding and training of new hires to fulfill business requirements.
  • Trained new employees on proper protocols and customer service standards.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Reported issues to higher management with great detail.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.

Customer Service Team Leader

Target
10.2018 - 10.2021
  • Trained and supervised team of customer service representatives in providing quality service to customers.
  • Conducted regular staff meetings to discuss customer service issues and potential solutions.
  • Resolved product or service problems by clarifying customer's complaint, determining cause of problem and selecting best solution to solve problem.
  • Provided primary customer support to internal and external customers.
  • Trained new personnel regarding company operations, policies and services.
  • Increased efficiency and performance by monitoring team member productivity and providing feedback.
  • Cross-trained and provided backup support for organizational leadership.
  • Maintained up-to-date knowledge of product and service changes.
  • Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
  • Exhibited high energy and professionalism when dealing with clients and staff.

General Manager

Speedway Gas Station
02.2012 - 05.2018
  • Developed and implemented strategies to increase sales and profitability.
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Monitored financial performance, controlled expenses to provide financial stability and long-term organizational growth.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.

Education

High School Diploma -

Cohoes High School
Cohoes, NY
06.2009

Skills

  • Financial and Cash Flow Analyses
  • Process Improvement
  • Interpersonal Communications
  • Expense Reports
  • Staff Training
  • Customer Relationship Management
  • Sales Presentation
  • Client Relations
  • Team Leadership
  • Inventory Control

Timeline

Customer Service Team Leader

Target
10.2018 - 10.2021

Operations Manager

Heroes Hideout
01.2018 - Current

General Manager

Speedway Gas Station
02.2012 - 05.2018

High School Diploma -

Cohoes High School

Similar Profiles

CREATE PROFILE
Justin Murphy