Justin Murrah
Atlanta,GA
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
2
2
years of professional experience
Work History
Wheelchair Agent
Unifi
07.2022 - Current
- Assisted unaccompanied minors and special needs passengers by transporting and claiming personal baggage and belongings.
- Streamlined check-in processes for disabled passengers, effectively minimizing wait times and alleviating stress levels.
- Assisted in training new wheelchair agents, sharing expertise on best practices for handling equipment safely and providing exemplary customer service.
- Maximized efficiency through punctual attendance at assigned gates, preparedness for incoming flights, and rapid response to last-minute changes in plans or priorities.
- Read boarding paperwork to identify international and domestic flight information, special service requests, names and dates to help special needs passengers locate correct gate.
- Collaborated with other wheelchair agents to ensure adequate coverage during high-demand periods, fostering positive team dynamic.
Team Member
Amazon
01.2022 - 07.2022
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
- Maintained productive, efficient approach to all tasks.
Education
High School Diploma -
Westlake High School
Atlanta, GA05.2021
Skills
- Wheelchair Navigation
- Disability Awareness
- Safety awareness
- Professionalism and Courtesy
- Cross-cultural sensitivity
- Check-in procedures
- Strong Organization
- Baggage handling
Timeline
Wheelchair Agent
Unifi
07.2022 - Current
Team Member
Amazon
01.2022 - 07.2022
High School Diploma -
Westlake High School