Justin Navas
Copperas Cove
Summary
Experienced in diagnosing and repairing diesel engines, utilizing advanced diagnostic tools and techniques to troubleshoot complex mechanical issues. Possesses extensive knowledge of safety protocols and preventive maintenance practices. With a positive attitude and genuine interest in helping others, prepared to excel in a partner-focused environment. Brings the ability to quickly learn company policies and procedures, ensuring accuracy and efficiency. Ready to utilize and further develop communication and problem-solving skills in the Shop Lead role.
Overview
10
10
years of professional experience
Work History
Diesel Technician
HEB
03.2023 - Current
- Adhered to safety regulations while servicing vehicles, preventing injuries and accidents.
- Refined diagnostic skills across various diesel engine models, ensuring accurate identification of underlying issues for targeted repairs.
- Expedited repair turnaround times with the ability to analyze complex mechanical problems and develop appropriate solutions efficiently.
- Perform implied tasks around the shop to keep it clean and within OSHA regulations.
- Provided exceptional customer service by addressing concerns promptly and offering effective communication when needed.
- Reduced vehicle downtime by implementing efficient preventive maintenance procedures.
- Collaborated with team members on complex repair tasks, resulting in improved workflow efficiency.
- Occasionally, perform certain shop lead duties when shop leads and supervisors are not available such as retrieving the fuel reports and assisting fellow technicians by answering questions and providing next steps.
IRS Armed Security Officer
AEPS
06.2022 - 03.2023
- Reduced vandalism and criminal activity by keeping a close eye on the premises through personal checks and CCTV monitoring.
- Checked personnel ID badges and issued temporary credentials to visitors.
- Maintained detailed incident reports, providing clear documentation of events for management review and action planning.
- Responded quickly to incidents and assessed active situations for security concerns.
- Enforced company policies and procedures consistently across various sites while maintaining professionalism at all times.
- Greeted guests professionally and courteously to cultivate a welcoming atmosphere while making safety a top priority.
- Communicated with the security team and building supervisors using two-way radios, mobile phones, and other technological devices.
- Maintained high standards of professionalism, serving as a point of contact for security concerns for employees and visitors.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Customer Service Representative
MMC Group
06.2021 - 06.2022
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Educated customers about billing, payment processing, and support policies and procedures.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Sought ways to improve processes and services provided.
- Cross-trained and provided backup support for organizational leadership.
Automotive Technician
Don Hewlett Chevrolet
03.2018 - 06.2021
- Changed, rotated, and balanced tires on different types of vehicles.
- Streamlined work processes through effective collaboration with other technicians, resulting in faster turnaround times for customer vehicles.
- Maintained accurate records of time and materials required to perform repairs and service.
- Tested newly installed equipment to determine proper functionality and compliance with regulations.
- Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
- Inspected and tested vehicles and completed preventive maintenance such as engine tune-ups, oil changes, tire rotations, wheel balancing, and filter replacement.
- Kept equipment in good working order by following operating instructions, troubleshooting breakdowns, and maintaining supplies.
- Increased workshop efficiency by effectively organizing tools, equipment, and workspace for easy access during repairs.
- Safeguarded customer trust by ensuring adherence to ethical repair practices and maintaining a transparent communication approach throughout the service process.
- Maintained a clean and organized work environment, demonstrating pride in personal workspace while contributing to overall shop cleanliness.
Delivery Driver
Amazon
09.2016 - 03.2018
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing the best and most efficient routes.
- Communicated with dispatchers to stay informed of changes to routes and delivery schedules.
- Upheld high standards of professionalism while representing the company during interactions with customers, vendors, and other stakeholders.
- Ensured the safety of all goods transported by securing loads properly and following best practices for handling fragile items.
- Demonstrated exceptional time management skills in consistently meeting tight deadlines without compromising quality or safety.
- Maintained an upbeat, positive attitude in a busy, customer-focused environment.
- Demonstrated flexibility by covering additional routes as needed, supporting team workload balance.
- Skilled at working independently and collaboratively in a team environment.
- Excellent communication skills, both verbal and written.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Proved successful working within tight deadlines and a fast-paced environment.
- Adaptable and proficient in learning new concepts quickly and efficiently.
Lube Technician
Valvoline Instant Oil Change
05.2015 - 09.2016
- Supported business growth through consistent delivery of top-notch service, resulting in positive client referrals.
- Increased shop efficiency with meticulous organization of tools, equipment, and supplies.
- Recommended automotive services and repairs to promote good vehicle operation and enhance road safety.
- Topped off fluids in vehicle engines to lubricate, protect, and cool the engine.
- Performed tire rotations and recommended necessary tire replacements to promote tire functionality and vehicle safety.
- Changed oil and filters in customer vehicles and safely disposed of used oil in approved receptacles.
- Kept shop areas neat, clean, and free of safety hazards.
- Assisted coworkers when needed to ensure smooth operations during peak hours or when dealing with challenging situations.
- Delivered exceptional service quality through strong attention to detail in all aspects of vehicle care.
- Enhanced customer satisfaction by providing timely and efficient oil changes and preventative maintenance services.
- Demonstrated flexibility by adapting to various makes and models of vehicles, quickly mastering new techniques and processes as needed.
- Greeted customers and answered questions about oil changes and other services.
- Accurately recorded customer information, service details, and vehicle conditions to ensure streamlined communication with team members and clients.
- Upheld high-quality standards in every task completed through rigorous compliance with company guidelines and manufacturer specifications.
Education
High school or equivalent -
Skills
- Workplace safety
- Attention to detail
- Troubleshooting skills
- Equipment inspection
- Team collaboration
- Customer service
- Critical thinking
- Customer relations
- Conflict resolution
- Product knowledge
- Technical support
- Strong work ethic
Additional Information
- Excellent Communications skills
- Ability to work in a fast-paced environment efficiently and effectively
- Detailed oriented, Multi-tasked
- Providing great customer service, answering questions or concerns
- Able to identify customer's issues and resolve them, Defuse Irate customers
- Handling Emergency communication situations
- Poses the ability to quickly learn and overcome the lack of experience
Timeline
Diesel Technician
HEB
03.2023 - Current
IRS Armed Security Officer
AEPS
06.2022 - 03.2023
Customer Service Representative
MMC Group
06.2021 - 06.2022
Automotive Technician
Don Hewlett Chevrolet
03.2018 - 06.2021
Delivery Driver
Amazon
09.2016 - 03.2018
Lube Technician
Valvoline Instant Oil Change
05.2015 - 09.2016