Justin Nelson

Operations Manager/VP of Products/Managing Partner

JRC Insurance Group

03.2014 - Current

Founding partner of an online insurance marketing agency
Oversees day to day business operations by managing budgets, agents, sales reporting, forecasting future sales, and communicating with strategic partners
Trains and mentors sales representatives on selling strategies, customer relationship management, advanced product knowledge, and case design
Manages website by updating BLOG, SEO, and any necessary content
Provides employees and managing partners with monthly sales reports, commission reports, payroll services, as well as industry updates
Creates marketing plans to prospect new and existing clients through email campaigns, content targeted landing pages, and age based insurance needs through various search engines
Assists clients with case design for life, disability, long term care, and Medicare insurance products
For five straight years, maintained company revenue to be above $1.5 million through personal sales and overseeing employee production
Designed and integrated custom commission tracking software for real time account reconciliation.
Supervised operations staff and kept employees compliant with company policies and procedures.
Led hiring, onboarding and training of new hires to fulfill business requirements.
Developed systems and procedures to improve operational quality and team efficiency.
Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
Developed and maintained relationships with external vendors and suppliers.
Increased profit by streamlining operations.
Negotiated contracts with vendors and suppliers to obtain best pricing and terms.
Interacted well with customers to build connections and nurture relationships.
Trained new employees on proper protocols and customer service standards.
Trained and guided team members to maintain high productivity and performance metrics.
Implemented business strategies, increasing revenue and effectively targeting new markets.

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