Justin Nelson
Summary
Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals.
Overview
23
23
years of professional experience
Work History
Guest Service Representative
Kwik Trip
04.2019 - Current
- Enhanced guest satisfaction by providing exceptional customer service at the front desk.
- Streamlined check-in and check-out processes for increased efficiency and guest convenience.
- Assisted guests with reservation modifications, resolving any issues promptly and professionally.
- Collaborated with housekeeping and maintenance teams to ensure timely room readiness for arriving guests.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Promoted store promotions and incentive programs to increase overall sales revenue.
- Prevented loss by vigilantly monitoring potential theft or fraud situations instore.
Assistant Manager
Walmart
04.2004 - 03.2019
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Increased team productivity by implementing streamlined processes and effective communication strategies.
- Optimized resource allocation by conducting regular performance evaluations and providing personalized coaching for staff development.
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Enhanced store efficiency by streamlining night shift operations and implementing effective management strategies.
- Improved store safety for employees and customers through regular risk assessments and hazard identification.
- Maintained a secure environment by conducting thorough surveillance, floor patrols, and CCTV monitoring.
- Collaborated with store management to develop targeted action plans addressing high-risk areas and items.
- Assisted law enforcement in the apprehension of shoplifters, providing necessary evidence and documentation for successful prosecutions.
Polynesian Hotel Resort
Kal Incorporate
01.2001 - 09.2004
- Enhanced guest experience by providing exceptional customer service and promptly addressing their needs.
- Contributed to resort''s positive reputation by consistently receiving high ratings in guest satisfaction surveys.
- Assisted in increasing bookings with effective upselling of resort amenities and services.
- Promoted a welcoming atmosphere, greeting guests upon arrival and providing personalized assistance throughout their stay.
- Enhanced swimmer safety by diligently supervising lifeguard team and enforcing pool rules.
- Maintained a clean and safe facility by conducting daily inspections and addressing maintenance issues promptly.
- Collaborated with other supervisors to develop effective schedules that maximized staff coverage during peak times.
- Conducted patrols to identify and help those in need of immediate care and assistance.
- Observed recreational users to detect safety concerns and prevent ongoing violations.
- Complied with pool policies and procedures and offered suggestions to staff to maximize safety awareness.
Desert Star Cinema
Star Cinema
01.2001 - 02.2004
- Enhanced customer experience by providing timely and efficient service during movie screenings.
- Collaborated with team members to ensure smooth operations during peak movie seasons and special events.
- Managed ticket booth operations, ensuring accurate transactions and prompt customer service.
- Supported projectionist duties, ensuring seamless movie transitions between showtimes.
- Conducted routine inventory checks for concession items, minimizing waste and ensuring product availability for guests.
Education
High School Diploma -
Adams Friendship
Adams, WI06.1999
Skills
- Customer Service
- Data Entry
- Information Protection
- Event Planning
- Workforce Management
- Sales Management
- Time Management
- Staff Management
- First Aid
- Strong Communicator
- CPR Certified
- Equipment Management
- Safety Training
Timeline
Guest Service Representative
Kwik Trip
04.2019 - Current
Assistant Manager
Walmart
04.2004 - 03.2019
Polynesian Hotel Resort
Kal Incorporate
01.2001 - 09.2004
Desert Star Cinema
Star Cinema
01.2001 - 02.2004
High School Diploma -
Adams Friendship