JUSTIN NELSON
Eden Prairie,MN
Summary
Motivated individual with experience in management, customer service and sales. Skilled in building customer and employee relationships and understanding customer and employee needs. Strong communication and interpersonal skills for providing superior customer service and leadership.
Overview
18
18
years of professional experience
1
1
Certification
Work History
TERRITORY SALES REPRESENTATIVE
Lumen Technologies
09.2022 - Current
- Built and maintained sales pipeline that supported monthly, quarterly and annual goals
- Cold called potential customers to generate leads
- Highlighted new products and company promotions during sales pitches
- Provided product information to customers and aligned products with customer needs to boost satisfaction
- Responded promptly to customer queries to increase overall satisfaction
- Monitored competitor trends and market shifts to maintain company relevance
- Maintained a thorough understanding of industry trends and market dynamics, enabling informed decision-making regarding sales strategies.
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
- Met with customers to discuss and ascertain needs, tailor solutions and close deals.
CAR SALES CONSULTANT
Drive Time Car Sales
12.2020 - 09.2022
- Average of 19-20 personal vehicle sales each month
- Total personal sales of 350 vehicles sold as of the end of September 2022
- Total personal sales of $1,700,000 in ancillary sales
- Successfully sold 92% of my customers vehicle service contracts and GAP coverage
- Demonstrated automobiles by explaining characteristics, capabilities, and features, taking test drives and explaining warranties and services.
- Answered telephone and email inquiries from potential customers.
- Followed-up on warm Internet leads and responded to customer questions about vehicle availability, price, and options while fielding inquiries from various marketing websites.
- Utilized CRM software effectively to track customer interactions, manage leads, and ensure timely follow-up on inquiries.
AGENCY PRODUCER AND ACCOUNT MANAGER
The Fields Agency
06.2019 - 12.2020
- Account management and customer retention for all of the agency's almost 1000 clients.
- Identified and solicited sales prospects in agency databases.
- Educated clients on insurance policies and procedures.
- Developed processes for following up with prospects to convert them into clients.
- Collected premiums on or before effective date of coverage.
- Met with customers to provide information about available products and policies for their home, auto, business and life insurance needs.
ASSISTANT GENERAL MANAGER
Honey Baked Ham
01.2019 - 05.2019
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive sales growth.
- Maintained well-controlled business inventory with minimal losses by enforcing solid monitoring and management structures.
SALES AND MARKETING MANAGER/OPERATIONS MANAGER
SAS Shoes
03.2006 - 01.2019
- Promoted to manager of operations of all 3 franchise locations
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Managed cross-functional teams to execute successful product launches and marketing initiatives.
- Built relationships with customers and community to establish long-term business growth.
- Implemented data-driven tactics for more accurate forecasting and improved overall decisionmaking.
- Implemented sales and management plans that increased store efficiency, profitability and customer retention through a multifaceted marketing strategy and re-training program
- Project Manager and developer for three different customer loyalty programs consisting of a reward card program, direct mail program, and a customer e-mail database program
- 13 Years of retail management and overseeing regional and local staff
- Reviewed operational records and reports to project sales and determine profitability
Education
HIGH SCHOOL DIPLOMA -
White Station High
Memphis, TN05.2010
BA IN PSYCHOLOGY -
University Of Memphis
Memphis, TN05.2005
Skills
- Social Media Marketing
- Microsoft Office Suite
- CRM database management
- Product Knowledge
- Lead Generation
- Business solutions
- Technical aptitude
- Point of sale operation
- Market Research
- Territory Management
- Account Servicing
- Supervision and leadership
Certification
- Property and Casualty Insurance License
- Life and Health Insurance License
- Serve Safe certified
Timeline
TERRITORY SALES REPRESENTATIVE
Lumen Technologies
09.2022 - Current
CAR SALES CONSULTANT
Drive Time Car Sales
12.2020 - 09.2022
AGENCY PRODUCER AND ACCOUNT MANAGER
The Fields Agency
06.2019 - 12.2020
ASSISTANT GENERAL MANAGER
Honey Baked Ham
01.2019 - 05.2019
SALES AND MARKETING MANAGER/OPERATIONS MANAGER
SAS Shoes
03.2006 - 01.2019
HIGH SCHOOL DIPLOMA -
White Station High
BA IN PSYCHOLOGY -
University Of Memphis