Justin Nesbeth
Palm Beach Gardens,FL
Summary
I am an enthusiastic professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.
Overview
4
4
years of post-secondary education
4
4
years of professional experience
Work History
Representative
BDC, Napleton Automotive Group
West Palm Beach, FL
08.2019 - 08.2020
- Set up appointments with potential and current customers to promote new products and services.
- Identified prospect needs and developed appropriate responses along with information on suitable products and services.
- Used consultative sales approach to understand and meet customer needs.
- Grew business sales through effective cross-selling, exceptional customer service and cold calling.
- Exceeded established sales goals and increased client retention.
- Worked to develop network by identifying and pursuing new leads, attending industry events and building rapport with clients.
- Networked at events and by phone to expand business profits and revenues.
Service Coordinator
Autonation
West Palm Beach, FL
03.2017 - 01.2019
- Greeting the customers upon entering the dealership, getting their information and taking their vehicle and prepping it for service.
- Making car deliveries for customers who were unable to come and retrieve their vehicle as well as transport customers when necessary.
- Assisted customers by listening closely, finding solutions to problems and making recommendations based on extensive product knowledge.
- Effective liaison between customers and internal departments.
- Built long-term, loyal customer relations by providing top-notch service and detailed order, account and service information.
- Reached out to customers after completed sales to suggest additional service or product purchases and inquire about needs or concerns.
- Maintained up-to-date knowledge of product and service changes.
Detailer
Caliber Collision
West Palm Beach, FL
05.2016 - 01.2017
- As the detailer I was be responsible for making the cars presentable for the customers after their vehicles have been serviced.
- My other responsibilities when I wasn't busy also included organizing files, taking orders, manning the phones and monitoring the office when needed.
- Applied revitalizers and preservation agents to vinyl or leather surfaces and treated fabrics with spot- and stain-resistant chemicals to preserve and protect interior components.
- Operated buffers, steamers, hoses, vacuums and other equipment to meet service expectations.
- Completed vehicle inspections prior to service and after completion to assess damage.
Education
Bachelor's degree - Business and Public Administration
Florida Atlantic University
05.2019 - 12.2020
Associate's - Finance
Palm Beach State Community College
08.2016 - 05.2019
Skills
MS Officeundefined
Timeline
Representative
BDC, Napleton Automotive Group
08.2019 - 08.2020
Bachelor's degree - Business and Public Administration
Florida Atlantic University
05.2019 - 12.2020
Service Coordinator
Autonation
03.2017 - 01.2019
Associate's - Finance
Palm Beach State Community College
08.2016 - 05.2019
Detailer
Caliber Collision
05.2016 - 01.2017
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