JUSTIN NGUYEN
San Diego,CA
Summary
Communicative and organized Client Advisor with experience providing exceptional client support services. Adapt at managing existing client relationships and formulating and implementing advice.
Overview
7
7
years of professional experience
4
4
years of post-secondary education
2
2
Languages
Work History
Client Advisor
VINFAST US
San Diego , CA
2022.05 - 2023.04
- Generate excitement in client’s customer journey
- Knowledge of electric vehicle charging products and services
- Handle inbound and outbound customer inquiries and sales consultations by managing over 50 calls and emails.
- Excellent customer service and seamless client sales experience
- Managed to get the most customer leads and turn it to reservations for first 3 months of work.
- Actively manage pipeline of client leads and opportunities
- Strong CRM (Salesforce) knowledge
- Become product expert and maintain familiarity with all VinFast product features
- Understand and communicate all available finance options to clients
- Proficient in EV Industry/Technologies.
Shift Manager
The Purplemint Vegan Bistro
San Diego , CA
2016.03 - 2022.05
- Efficient and enthusiastic with strong knowledge of food and beverage industry
- Proficient in managing high-volume operations
- Prepare supplies for busy weekday lunch shifts and maintain inventory levels throughout peak hours with over 70 guests at one time.
- Organize staff schedules and workloads to maximize productivity
- Keep dining area clean with effective oversight and crew assignments
- Answer customer service issues quickly and ensure total satisfaction from all guests
- Managed inventory for all shifts and ordered supplies
- Trained new employees in proper food handling and safety procedures
- Outlined shift duties and created signage to keep employees informed of procedures.
Education
Bachelor of Science - Business Administration - Finance
San Diego State University
San Diego, CA 2020.08 - 2022.05
Associate of Arts - Economics
San Diego Mesa College
San Diego 2018.08 - 2020.05
Skills
Excel Formula Function, Formattingundefined
Languages
Bilingual Communications
(English and Vietnamese).
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Client Advisor
VINFAST US
2022.05 - 2023.04
Bachelor of Science - Business Administration - Finance
San Diego State University
2020.08 - 2022.05
Associate of Arts - Economics
San Diego Mesa College
2018.08 - 2020.05
Shift Manager
The Purplemint Vegan Bistro
2016.03 - 2022.05