Communicative and organized Client Advisor with experience providing exceptional client support services. Adapt at managing existing client relationships and formulating and implementing advice.
Overview
7
7
years of professional experience
4
4
years of post-secondary education
2
2
Languages
Work History
Client Advisor
VINFAST US
San Diego, CA
2022.05 - 2023.04
Generate excitement in client’s customer journey
Knowledge of electric vehicle charging products and services
Handle inbound and outbound customer inquiries and sales consultations by managing over 50 calls and emails.
Excellent customer service and seamless client sales experience
Managed to get the most customer leads and turn it to reservations for first 3 months of work.
Actively manage pipeline of client leads and opportunities
Strong CRM (Salesforce) knowledge
Become product expert and maintain familiarity with all VinFast product features
Understand and communicate all available finance options to clients
Proficient in EV Industry/Technologies.
Shift Manager
The Purplemint Vegan Bistro
San Diego, CA
2016.03 - 2022.05
Efficient and enthusiastic with strong knowledge of food and beverage industry
Proficient in managing high-volume operations
Prepare supplies for busy weekday lunch shifts and maintain inventory levels throughout peak hours with over 70 guests at one time.
Organize staff schedules and workloads to maximize productivity
Keep dining area clean with effective oversight and crew assignments
Answer customer service issues quickly and ensure total satisfaction from all guests
Managed inventory for all shifts and ordered supplies
Trained new employees in proper food handling and safety procedures
Outlined shift duties and created signage to keep employees informed of procedures.
Education
Bachelor of Science - Business Administration - Finance
San Diego State University
San Diego, CA
2020.08 - 2022.05
Associate of Arts - Economics
San Diego Mesa College
San Diego
2018.08 - 2020.05
Skills
Excel Formula Function, Formattingundefined
Languages
Bilingual Communications
(English and Vietnamese).
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Client Advisor
VINFAST US
2022.05 - 2023.04
Bachelor of Science - Business Administration - Finance