JUSTIN NGUYEN
Annandale
Summary
Energetic employee effective at handling high workloads in fast-paced environments. Satisfy customers and bring in repeat business by working well with front- and back-of-house teams. Serves diverse needs with friendly, fast support.
Overview
4
4
years of professional experience
Work History
Barista/Cashier
Tous Les Jours Bakery
Annandale, Virginia
11.2024 - Current
- Resolved customer complaints promptly, enhancing overall customer satisfaction experience.
- Trained new staff on coffee preparation techniques and customer service standards.
- Analyzed sales data to identify trends in customer demand and adjust staffing accordingly.
- Operated espresso machines to prepare high-quality beverages consistently.
- Assisted customers with menu selections, enhancing overall service experience and satisfaction.
- Resolved customer complaints promptly, fostering a positive environment and repeat business.
Server/Waiter
Iron Age Korean Steakhouse
Annandale, USA
01.2023 - 10.2024
- Listened to guest needs and responded promptly for personalized service.
- Demonstrated hospitality and customer service while greeting tables.
- Delivered food orders promptly, ensuring correct presentation and temperature.
- Provided exceptional customer service by addressing and resolving guest concerns or complaints.
- Maintained knowledge of current menu offerings, ingredients, preparation methods, and dietary restrictions.
- Followed up with customers to check on food, drinks and requests.
Patient Transporter
Inova Fairfax Hospital
Falls Church, USA
07.2022 - 01.2023
- Assisted patients with moving out of beds, wheelchairs and stretchers.
- Talked to patients throughout transport time to comfort and help ease anxiety.
- Used moveable beds and wheelchairs to transport patients from one area to another.
- Worked well under pressure in fast-paced environment, prioritizing tasks as needed.
- Improved patient comfort and compliance with caring, calm attitude.
Education
HIGH SCHOOL DIPLOMA -
Falls Church High School
Falls Church, VA06-2022
Skills
- Public Speaking
- Customer Service
- Good Work Ethic
- Reliable & Trustworthy
- Friendly, Positive Attitude
- Supervision & Leadership Skill Development
- Multitasking
- Team leadership
- Attention to detail
Timeline
Barista/Cashier
Tous Les Jours Bakery
11.2024 - Current
Server/Waiter
Iron Age Korean Steakhouse
01.2023 - 10.2024
Patient Transporter
Inova Fairfax Hospital
07.2022 - 01.2023
HIGH SCHOOL DIPLOMA -
Falls Church High School