JUSTIN NICHOLS
Mount Pleasant,SC
Summary
Professional, Reliable, and Approachable Social Services Assistant adept in developing and implementing social service programs and policies for LTC/STR patients in a SNF with 1 year of relevant Social Services experience under the mentorship of a licensed social worker. Proficient in assessing patients for admission, documenting transfer or discharge needs, facilitating care plan meetings, new hire orientations, serving as an IDT member, grievance officer, and discharge planner alongside other facility management members maintaining high standards of professionalism, customer service, and teamwork in all interactions with residents, family members, and staff. Earnest individual with experience in human services field providing support and guidance to individuals in need. Strong understanding of effectively working with people from diverse backgrounds. Passionate about helping others access needed services with comprehensive knowledge of social justice issues and systems affecting marginalized communities. Passionate about developing and facilitating programs to support communities in need. Collaborative and analytical advocate builds strategic partnerships, advocate for clients and advance change for communities in need. Community Liaison and resource for hospice agencies, senior resource services, patient advocates, home health agencies, and any other community service providers who are involved in the process of providing services to patients.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Certified Nursing Assistant
Genesis HealthCare
05.2011 - 07.2021
- Grooming and bathing patients with low mobility
- Preparing each patient room with necessary items like blankets, pillows, medical equipment and bathroom needs
- Helping patients eat and take medications
- Making sure they have regular meals and proper medication dosages
- Monitoring vitals and patient behavior and reporting them to the nursing and medical staff
- Assisting patients with mobility needs, transferring them from wheelchair to bed
- Turning or adjusting patients in bed to prevent bedsores or other discomfort
- Exercising patients by helping them walk
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
- Helped clean and prepare patient consultation rooms to maintain hygiene standards
- Participated in fun group activities with patients to boost mood, improve overall memory, and provide light entertainment.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Oversaw and maintained patients' rooms, group living areas, and nurse stations.
- Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
- Documented patient information and care activities in electronic health record.
- Helped patients with self-feeding and assisted feeding, based on individual needs.
- Facilitated personal hygiene management, feeding and ambulation.
- Responded to patient requests for supplies and personal comfort items such as extra blankets.
- Helped patients complete range of motion exercises to prevent loss of function during care.
- Upheld infection control and prevention policies across different patient-facing areas.
- Reduced risks of patient infection and cross-contamination by cleaning and sterilizing equipment.
- Transported patients between rooms and appointments or testing locations.
- Provided care to patients throughout lifespan with consideration of aging processes, human development stages and culture.
- Observed patients under care conditions to help identify symptoms, responses to treatments and progress with goals.
Social Services Assistant
Oak Harbor Healthcare
10.2022 - Current
- Develop and implement social service programs and policies to meet residents’ social and emotional needs
- Develop one-to-one professional relationships with residents and families to provide social support and counseling
- Counsel residents and families in dealing with feelings and issues surrounding emotional, mental, environmental, or physical limitations and losses as well as end of life issues
- Provide counseling for death/dying issues and/or bereavement for residents and family members as needed
- Serve as a Grievance Coordinator for Oak Harbor Healthcare, investigating and following up on resident and family grievances
- Coordinate family and community resources as needed to promote emotional security and work to resolve residents’ problems with mental, environmental, or physical limitations
- Participate in the admission review process for Oak Harbor Healthcare , assessing patients for admission
- Assess and document residents’ transfer or discharge needs, and participate in resident status meetings to convey level-of-care or transfer considerations to committee members
- Schedule and facilitate 72-hour, care plan, and discharge meetings for Oak Harbor
- Healthcare
- Act as a liaison with social, health, and other necessary community agencies, making referrals for residents and families when needed including the hospice staff, home health and the consulting psychiatrist
- Serve as a resource for nurses as a social services consultant under the direction of the
- Licensed Social Worker/Social Services Director
- Maintain high standards of professionalism, customer service, and teamwork in all interactions and relationships with residents, family members, and staff
- Promote and explain residents’ rights to staff and residents as necessary
- Participate in community-wide activities, continuing education and training, and observe all facility policies and procedures
- Organize and facilitate "Care Plan Meetings" with residents and their families
- Act as a representative of Social Services and participate in orientation for new employees to explain facility policy on Residenr Rights, Abuse & Neglect, and Grievance procedures
- Perform other related duties as directed by supervisor
- Maintained and worked ef ciently and effectively with outside agencies and referring community agencies
- Coordinated discharge plans and collaborated with community agencies to ensure a safe discharge for the patients
- Served as a liaison to other community agencies in order to obtain/coordinate assistance on client's behalf.
- Secured housing, medical care, and employment for clients by collaborating with various community agencies.
- Counseled individuals and families regarding mental health, substance abuse, physical abuse, and rehabilitation issues.
- Provided social work services, individual and family therapy and referrals.
- Facilitated communication between clients and other service providers.
- Monitored progress towards service plan goals.
- Developed and maintained accurate records of programs and services.
- Determined needed and relevant interventions based on each client's cognitive abilities and current needs.
- Developed and maintained relationships with community organizations and agencies.
- Assisted in conducting needs assessments to identify key areas of service needs.
- Cultivated and maintained relationships with community members to facilitate outreach activities.
- Spoke with senior citizen groups to expand community engagement and program outreach.
- Provided support to social service clients in navigating available resources.
- Developed and implemented strategies to enhance quality of social services.
- Improved clients' coping with routine life activities such as food budgeting and rental payments.
- Administered and tracked client service payments.
- Facilitated outreach activities to build community awareness.
- Coordinated with local government to provide resources to clients.
- Developed and implemented programs to engage and empower underserved populations.
Certified Nursing Assistant
Oak Harbor Healthcare
08.2021 - Current
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
- Helped clean and prepare patient consultation rooms to maintain hygiene standards
- Participated in fun group activities with patients to boost mood, improve overall memory, and provide light entertainment.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Oversaw and maintained patients' rooms, group living areas, and nurse stations.
- Supported ambulation and physical therapy needs by conducting planned exercise routines.
- Evaluated patients to identify and address wounds, behavioral concerns, and medically relevant symptoms.
- Educated patients and family members on best home care practices for healing and recovery.
- Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
- Documented patient information and care activities in electronic health record.
- Helped patients with self-feeding and assisted feeding, based on individual needs.
- Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
- Facilitated personal hygiene management, feeding and ambulation.
- Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
- Responded to patient requests for supplies and personal comfort items such as extra blankets.
- Helped patients complete range of motion exercises to prevent loss of function during care.
- Upheld infection control and prevention policies across different patient-facing areas.
- Reduced risks of patient infection and cross-contamination by cleaning and sterilizing equipment.
- Transported patients between rooms and appointments or testing locations.
- Provided care to patients throughout lifespan with consideration of aging processes, human development stages and culture.
- Observed patients under care conditions to help identify symptoms, responses to treatments and progress with goals.
Certi ed Nursing Assistant
White Oak Manor
07.2021 - 07.2022
- Groomed and bathed patients with low mobility
- Prepared patient rooms with necessary items like blankets, pillows, medical equipment, and bathroom needs
- Assisted patients with eating and taking medications
- Ensured patients had regular meals and proper medication dosages
- Monitored vitals and patient behavior and reported to nursing and medical staff
- Assisted patients with mobility needs, transferring them from wheelchair to bed
- Turned or adjusted patients in bed to prevent bedsores or other discomfort
- Exercised patients by helping them walk
- Maintained CPR certi cation and attended continuing education as needed
- Recorded resident vital signs, weights, and measurements, intake and output, food consumption, and other information as assigned, Assist with mouth care, shave razor, skin care, dressing
- Maintained current CPR certi cation, able to utilize and obtain appropriate emergency equipment
- Managed patient charts as relates to activity of daily living through EMR system
- Provided patient and family emotional support
- Maintained CPR certi cation, and attended continuing education as needed
- Certi cations
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Helped patients effectively manage routine bathing, grooming, and other hygiene needs.
- Documented care actions by completing records and logs in medical software system.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Reported unusual or urgent circumstances in patients' condition or environment immediately to nurse supervisor.
- Wiped down equipment with proper cleaning products after each patient transport to reduce instances of infection.
- Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
- Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
- Identified and reported unsafe situations to maintain adherence to safety protocols.
- Agreed to take on additional shifts and extra hours during busy periods and holidays to maintain proper staffing and floor coverage.
- Engaged in housekeeping tasks by replacing linens and cleaning and sanitizing patient rooms.
- Observed or examined patients to detect symptoms that required medical attention such as bruises or open wounds.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
- Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
- Documented patient information and care activities in electronic health record.
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
- Helped patients with self-feeding and assisted feeding, based on individual needs.
- Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
- Responded to patient requests for supplies and personal comfort items such as extra blankets.
- Facilitated personal hygiene management, feeding and ambulation.
- Transported patients between rooms and appointments or testing locations.
- Helped patients complete range of motion exercises to prevent loss of function during care.
- Reduced risks of patient infection and cross-contamination by cleaning and sterilizing equipment.
- Observed patients under care conditions to help identify symptoms, responses to treatments and progress with goals.
- Upheld infection control and prevention policies across different patient-facing areas.
- Followed directions of licensed nurses to administer medications and treatments.
- Provided care to patients throughout lifespan with consideration of aging processes, human development stages and culture.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
- Monitored patient specimen samples and test results to effectively alert supervisors of potentially unhealthy changes.
Education
Diploma - General
Parkersburg High School
Parkersburg, WV05.2009
Skills
- Unit Supply Maintenance
- Grooming and Bathing Assistance
- Inpatient Care
- Patient Relationship-Building
- Needs Determination
- Conducting Intakes
- Responding to Emergencies
- Activity Coordination
- Range of Motion Exercises
- Nutrition and Diet
- Compassionate Caregiver
- Family Communication
- Nursing Assistance
- Infection Control Procedures
- Database Administration
- Bathing and Dressing
- Supporting Personal Needs
- Light Housekeeping
- EMR Systems
- Recording Vital Signs
- Medical Procedures Understanding
- Documentation Procedures Expertise
- Trustworthy Companion
- Observing Responses
- Oral Hygiene
- Transporting Patients
- Admitting Support
- Activity Planning
- General Housekeeping Abilities
- ADLs Assistance
- Documenting Behaviors
- Consistent Follow Through
- Monitoring Fluids
- Intake Recording
- Observation Documentation
- Restock Shelves
- Quick Problem Solver
- Calm Under Stress
- Medical Recordkeeping
- Charting Expertise
- Memory Improvement
- Intercultural Competence
- Bed Making and Linen Changes
- Interdisciplinary Communication
- Symptom Documentation
- Wheelchair Assistance
- Shared Governance
- Emotional Intelligence
- Nursing Standards
- Performing Patient Intakes
- Emotional and Social Support
- Activities of Daily Living (ADL) Support
- Collecting Specimens
- Medical Records Management
- Meal Planning
- Mobility Assistance Needs Understanding
- Electronic Recordkeeping
- Case Management
- Patient Safety Management
- Efficient and Reliable Team Player
- Feeding Assistance Expertise
- EHR Management
- Patient Assessments
- Medical Terminology Knowledge
- Promoting Healthy Habits
- Output Monitoring and Reporting
- Dementia and Alzheimer's Knowledge
- Family Support and Assistance
- Proper Staffing
- Preparing Devices
- Patient-Focused Care
- Quality Patient Care
- Bed Transfers
- Monitor Vitals
- Complex Problem-Solving
- Room Cleaning and Restocking
- Companionship and Emotional Support
- Measuring Bodily Fluids
Certification
- CNA - Certified Nurse Assistant
Timeline
Social Services Assistant
Oak Harbor Healthcare
10.2022 - Current
Certified Nursing Assistant
Oak Harbor Healthcare
08.2021 - Current
Certi ed Nursing Assistant
White Oak Manor
07.2021 - 07.2022
Certified Nursing Assistant
Genesis HealthCare
05.2011 - 07.2021
Diploma - General
Parkersburg High School
- CNA - Certified Nurse Assistant
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