Justin Nieves
Winter Haven Florida,United States
Summary
Dynamic Network Manager with proven success at Shelley S. Boone Middle, adept at troubleshooting and IT infrastructure management. Expert in ticketing system management and customer service, ensuring rapid resolution of technical issues. Recognized for developing effective protocols and collaborating with educators to enhance classroom technology.
Overview
3
3
years of professional experience
Work History
Network Manager
Shelley S. Boone Middle
Haines City
09.2024 - Current
- Support a school with almost 200 staff members and close to 1,500 students.
- Provided assistance in troubleshooting LAN and WAN issues in a school environment.
- Collaborated with teachers to assess and address technology needs, enhancing classroom instruction through tailored solutions.
- Provided technical support for troubleshooting hardware and software related issues.
- Resolved service requests submitted by users via ticketing system or help desk phone calls
- Documented service requests, resolutions, and customer interactions in a ticketing system to enhance support efficiency.
- Monitored ticketing system queues regularly to ensure fast response times.
- Managed inventory levels with advanced software systems, ensuring accuracy and availability of resources.
- Developed troubleshooting protocols for common customer problems.
Network Manager (Floater)
PCPS
11.2023 - 09.2024
- Provided field and on-site technical support for network issues and system failures.
- Coordinated with team members to ensure timely completion of service calls.
- Documented service calls and resolutions in the ticketing system accurately.
- Assisted users with troubleshooting and resolving software-related problems.
- Oversaw inventory of spare parts and equipment, supporting efficient field operations.
- Installed, maintained, diagnosed, and repaired technical equipment across multiple field and on-site locations.
Computer Technician
Town Tech
Auburndale Florida, United States
09.2023 - 10.2023
- Installed and configured desktop computers and peripherals, enhancing user functionality.
- Provided technical support via phone, email, and in-person for hardware issues.
- Diagnosed software problems and implemented solutions to restore system performance.
- Resolved service requests from users via ticketing system and help desk phone calls, ensuring compliance with SLA timelines.
- Documented service requests, resolutions, and customer interactions in a ticketing system to maintain accurate records.
Education
Network Support -
Ridge Technical College
Winter Haven01-2023
Skills
- IT infrastructure management
- Active directory
- Create, configure, and maintain virtual machines
- Virtual machine management
- Device assembly and repair
- Windows installation and repair
- Cable management proficiency
- Device assembly, maintenance, and repair
- Office 365 administration
- Policy creation
- Communication/Customer Service
- Teamwork
- Time management
- Tutorial creation
- Photoshop
- Video editing
Timeline
Network Manager
Shelley S. Boone Middle
09.2024 - Current
Network Manager (Floater)
PCPS
11.2023 - 09.2024
Computer Technician
Town Tech
09.2023 - 10.2023
Network Support -
Ridge Technical College