Summary
Overview
Work History
Education
Skills
Timeline
Generic

Justin Nikl

_
Midlothian

Summary

Logical Service Engineer with extraordinary troubleshooting and problem-solving skills. Offering over 18 years of experience performing equipment installation, inspection and assembly. Well-versed in monitoring installed equipment and maintaining equipment in proper condition.

Overview

18
18
years of professional experience

Work History

Integration Manager

Christie Digital Systems USA Inc.
06.2017 - 06.2025
  • Manage customer warehouse.
  • Inventory control of inbound and outbound equipment.
  • Inventory manager of Multiple customers inventory in the same building 2000+ pallets
  • Power and test electronics including Projectors, servers, automation systems, etc.
  • Repair of electronic equipment. Board level, hardware, software, etc.
  • Manage redeployment projects of customers equipment.
  • Manage customer RMA parts. Test and ship RMA parts to the field. Receive in defective parts and repair these parts.
  • Increased customer satisfaction by addressing post-integration issues swiftly and effectively through proper troubleshooting techniques.
  • Optimized performance by identifying and resolving system bottlenecks through thorough analysis and testing.
  • Improved data accuracy and consistency by establishing standardized data formats across integrated systems.
  • Led cross-functional teams to successfully execute integration projects on time and within budget.


Customer Service Engineer

Christie Digital Systems USA Inc.
07.2007 - 06.2017
  • Support multiple customers throughout the DFW and North Texas region.
  • Remote monitor equipment for customers in order to minimize down time. Video, audio, temperature, cooling systems (HVAC)
  • Troubleshoot and repair customer parts. Including but not limited to: Projectors, playback servers, automation equipment, lighting controls, POS systems, video walls network switches etc.
  • Manage building networks with multiple different types of equipment on each network. Troubleshoot any issues within the network.
  • Mentored junior engineers, sharing best practices that contributed to improved team performance over time.
  • Assisted customers with software installation, configuration, and troubleshooting, resulting in optimal system performance.
  • Install, setup and service new and existing equipment.
  • Install and service audio equipment. Sound processors, amps, speakers, hearing impaired equipment, and EQ sound systems.
  • Provided top-notch customer support, ensuring timely resolution of complex technical issues.
  • Implemented proactive maintenance plans for clients, reducing downtime and increasing overall system reliability.
  • Increased equipment uptime by efficiently diagnosing hardware malfunctions and performing necessary repairs or replacements.
  • Analyzed failure data to identify trends and recommend improvements for enhanced product quality and user experience.

Education

Bachelor of Science - Computer Information Systems

DeVry University
Irving, Texas
05.2001 -

Skills

Network troubleshooting

Problem-solving

Software installation

Technical troubleshooting

Self motivation

Hardware installation

Network configuration

Hardware troubleshooting

System testing

Technical support

PC diagnostics

Timeline

Integration Manager

Christie Digital Systems USA Inc.
06.2017 - 06.2025

Customer Service Engineer

Christie Digital Systems USA Inc.
07.2007 - 06.2017

Bachelor of Science - Computer Information Systems

DeVry University
05.2001 -

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