Spearheaded luxury service beverage program management and hospitality leadership to enhance guest experiences.
Overview
2026
2026
years of professional experience
Work History
Server
Maison
2022 - Current
Ensured guest satisfaction by promptly addressing inquiries and fulfilling requests.
Directed maintenance of dining area to ensure a pristine environment and optimal guest experience.
Collaborated with kitchen personnel to streamline order fulfillment processes.
Developed and delivered comprehensive training programs for new servers to enhance service quality and menu knowledge.
Wine & Beverage Director
Makeready Hotels
01.2020 - Current
Direct wine & beverage operations including procurement, vendor management, and inventory.
Manage budgets, cost controls, and purchasing strategies to maximize profitability.
Train staff on wine education, pairing, and fine-dining service standards.
Curate elevated beverage selections to enhance guest experience.
Server & Bartender
167 Raw
11.2016 - 02.2020
Delivered upscale service in a high-volume seafood environment.
Guided guests through menu offerings, sourcing, and preparation.
Maintained consistent sanitation, safety, and service standards.
Increased sales through suggestive selling and product knowledge.
Business Development & Sales Manager
Halls Chophouse
07.2014 - 10.2016
Strengthened guest satisfaction and loyalty through targeted service initiatives.
Built client relationships and expanded private dining and event sales.
Identified service improvements and implemented guest-focused solutions.
Server Supervisor
Del Frisco’s Double Eagle Steakhouse
04.2008 - 01.2011
Led daily floor operations and staff scheduling in a luxury steakhouse.
Recruited and onboarded talent aligned with high service standards.
Ensured operational efficiency and adherence to fine-dining protocols.
Education
Bachelor of Arts - Economics
Virginia Commonwealth University
Richmond, VA
Skills
Executed fine-dining service operations to enhance guest experiences
Oversaw comprehensive management of beverage program operations
Facilitated comprehensive staff training programs to enhance team performance
Assisted guests with inquiries and requests to enhance their experience Supported team members in maintaining a welcoming environment Facilitated smooth check-in and check-out processes for guests
Assisted customers in identifying needs and recommending suitable products Supported upselling efforts by providing product knowledge and guidance Collaborated with team members to enhance customer satisfaction and drive sales growth
Demonstrated comprehensive knowledge of menu offerings and culinary options
Supported quality assurance processes to maintain product standards Assisted in identifying defects and implementing corrective actions Collaborated with teams to enhance product reliability
Supported team members in achieving project goals through effective communication and collaboration Assisted in organizing team meetings to facilitate project updates and feedback Contributed to a positive team environment by encouraging open dialogue and sharing resources
Facilitated effective communication strategies to enhance team collaboration
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