Justin Nunez
Lone Tree,CO
Summary
Detailed orientated and highly motivated professional seeking a new career opportunity where I can apply my skills while contributing to the success of the company.
Overview
16
16
years of professional experience
Work History
Reimbursement Order Specialist III -Team Lead
Cochlear Americas
07.2025 - Current
- Mentored team members and served as escalation point for support when necessary.
- Facilitated training for new employees in a supportive environment.
- Guided ongoing professional development for team members.
- Managed full end-to-end reimbursement operations process to assist cross-functional teams.
Reimbursement Operations PreClaim Specialist
Cochlear Americas
02.2024 - 06.2025
- Structured clinical documentation for transmission to partners via DocuSign.
- Obtained authorization from insurance payers for medical devices.
- Verified required modifiers on clinical documentation and within BrightTree account for successful claims.
- Processed customer orders efficiently through order management system.
Reimbursement Order Specialist
Cochlear Americas
Lone Tree, CO
03.2022 - 01.2024
- Facilitated customer order placements, modifications, and cancellations as needed.
- Ensured accurate documentation for reimbursement initiation.
- Calculated co-insurance costs for upgrade orders to inform customers.
- Inputted modifiers, health care procedural codes (hcpc), and pricing prior to pre-claim team handoff.
Associate Customer Order and Insurance Specialist
Cochlear Americas
Lone Tree, CO
06.2021 - 02.2022
- Engaged customers through active listening to identify assistance needs.
- Facilitated order placements on company website, delivering dedicated customer support.
- Guided customers through insurance processes, collecting necessary forms efficiently.
- Collaborated with Supply Chain, Reimbursement Operations, and Billing and Collections teams.
Customer Service Representative - Senior (Remote)
Sunrise Medical
Fresno, CA
10.2018 - 03.2021
- Streamlined customer inquiry processes for timely resolution of general requests.
- Ensured accuracy by validating logic, pricing, and HCPC codes in configurators for all users.
- Enhanced efficiency by entering product samples for Sales Representatives and Product Managers.
- Aided Customer Service Department in operating systems conversions for smooth transitions.
- Provided support to Webmaster with essential data backup and maintenance duties.
Data Management Coordinator
Sunrise Medical
Fresno, CA
08.2017 - 09.2018
- Planned and executed launch of Enterprising Product Data Management system with Canadian counterparts.
- Monitored multiple databases to ensure accurate tracking of company data.
- Conducted onsite and remote training for supply chain personnel.
- Audited data prior to loading into Enterprise Resource Planning system.
- Oversaw data flow for 3 product launches, ensuring seamless integration.
- Generated and audited comprehensive data reports for performance analysis.
Customer Service Representative
Sunrise Medical
Fresno, CA
06.2013 - 07.2017
- Resolved product and policy issues while promoting benefits of new technologies.
- Cultivated strong relationships with customers by providing in-depth product knowledge.
- Consulted with customers to identify effective solutions for service-related concerns.
- Completed continuing education and training programs to enhance professional skills.
- Quickly resolved escalated customer issues to improve client retention rates.
- Audited product bundling reports to ensure accuracy and compliance.
- Mentored new hires, facilitating their integration into the team.
- Assisted with seating product training to improve team competency.
Lead Client Care Specialist
California Information Management
Fresno, CA
05.2010 - 05.2013
- Executed launch of web order entry system for clients, enhancing accessibility and efficiency.
- Entered data from customer calls and onsite visits into DHS Worldwide Total Recall system.
- Planned three Open Houses to attract new clients and retain existing clients.
- Provided exceptional service to clients by addressing concerns and answering questions.
- Coordinated meetings with staff and clients to facilitate clear communication.
- Developed training documents for clients to ensure smooth system usage.
- Distributed annual retention reports to clients, showcasing value and commitment.
Education
Liberal Arts
Fresno City College
Fresno, CASkills
- Great interpersonal skills
- Client-focused
- Self discipline
- Dependable
- Team player
- Enthusiastic to absorb new information
- Outstanding written and verbal skills
- Great analytical skills
- Creative and flexible thinker
- Computer proficient
Accomplishments
- Employee of the Month, May 2016
- Customer Service Representative of the Year, 2016
- Associate of the Year, 2016
- Nominated for Employee of the Quarter 2018
Timeline
Reimbursement Order Specialist III -Team Lead
Cochlear Americas
07.2025 - Current
Reimbursement Operations PreClaim Specialist
Cochlear Americas
02.2024 - 06.2025
Reimbursement Order Specialist
Cochlear Americas
03.2022 - 01.2024
Associate Customer Order and Insurance Specialist
Cochlear Americas
06.2021 - 02.2022
Customer Service Representative - Senior (Remote)
Sunrise Medical
10.2018 - 03.2021
Data Management Coordinator
Sunrise Medical
08.2017 - 09.2018
Customer Service Representative
Sunrise Medical
06.2013 - 07.2017
Lead Client Care Specialist
California Information Management
05.2010 - 05.2013
Liberal Arts
Fresno City College