Summary
Overview
Work History
Education
Skills
Timeline
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Justin Oetting

Sarasota,FL

Summary

Extensive experience in multiple facets of restaurant management. Comprehensive knowledge of a variety of perspectives: i.e. Internal employee and customer dining facilities; new restaurant development and landmark brand management; Proven leadership skills managing multiple levels of direct reports and multiple departments.

Overview

23
23
years of professional experience

Work History

Regional Manager/ Training General Manager

BurgerFi
12.2021 - Current
  • Manage with integrity, upholding the BurgerFi culture and values.
  • Lead a team of managers in providing exceptional levels of customer service.
  • Communicate and implement strategies to ensure a continuous flow of operations within the region.
  • Develop and mentor managers by providing feedback, coaching and support.
  • Comply with company procedures and maximize productivity and profitability.
  • Actively work to understand customer feedback to build sales and rapport in the community.
  • Maintain a safe working and guest environment to reduce the risk of injury and accidents.
  • Enhanced team performance by providing regular coaching, training, and performance feedback to staff members.

Regional Manager/Joint Venture Training General Manager

Panera Bread
03.2012 - 12.2021
  • Responsible for managing multiple budgets, inventory, scheduling, payroll (including tips and gratuities) and 100 employees.
  • Motivated regional staff to achieve ambitious sales targets by establishing a competitive incentive structure and celebrating team accomplishments.
  • Responsible for training programs and development of potential managers.
  • Achieved superior ratings for adherence to strict company brand standards as measured through Market Metrix; customer response survey, quarterly corporate shops and internal manager shops.
  • Recognized by Executive Committee with the Leadership Award in 2017.
  • Managed P&L reports and met aggressive sales goals while maintaining controllable costs including food and beverage and labor.
  • Established and maintained strict standards adhering to health and sanitation guidelines for clearance in quarterly inspections.


General Manager / Assistant Manager

Panera Bread
03.2006 - 09.2012
  • Responsible for scheduling and staffing of over 35 employees.
  • Maintained store inventories for three meal parts and retail component.
  • Implemented robust inventory management systems to optimize stock levels and minimize waste/costs associated with excess product storage.
  • Established store-wide training program to elevate coffee-based beverage service to competitive standards.
  • Led local marketing efforts including in-store POP, local collateral distribution and advertising.
  • Responsible for analyzing P&L reports and recommending action plans for increasing revenue and controlling costs.
  • Promoted from Assistant Manager to General Manager.

Kitchen Manager/Assistant Manager

The Loop Pizza And Grill
02.2001 - 03.2006
  • Prepared scheduling and maintained staff of over 20 employees.
  • District trainer in corporate quality standards.
  • Responsible for ordering and inventory of retail and food & beverage components.
  • Created employee incentive programs to increase overall revenue and product-specific goals where needed.
  • Led store with successful results in district revenue-based performance competitions.
  • Maintained a clean and safe work environment, adhering to all health department regulations and guidelines.
  • Reduced food waste by closely monitoring inventory levels and implementing proper food storage techniques.
  • Performance results led to transfer to new flagship store location to aid in the grand opening.
  • Promoted from FOH employee to Assistant Manager within two years.

Education

Associate of Arts - General Studies

University of North Florida
Jacksonville, FL
05.2006

Skills

  • Results-oriented
  • Conflict resolution techniques
  • Proven cost-control expert
  • Passion for customer satisfaction
  • Strong work ethic
  • Natural leader
  • Marketing and advertising
  • Business operations expertise
  • Trained in performance and wage reviews
  • Conflict resolution techniques

Timeline

Regional Manager/ Training General Manager

BurgerFi
12.2021 - Current

Regional Manager/Joint Venture Training General Manager

Panera Bread
03.2012 - 12.2021

General Manager / Assistant Manager

Panera Bread
03.2006 - 09.2012

Kitchen Manager/Assistant Manager

The Loop Pizza And Grill
02.2001 - 03.2006

Associate of Arts - General Studies

University of North Florida

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Justin Oetting