Justin Ok
Sugar Hill,GA
Summary
Dedicated pre-dental student with a strong foundation in customer service skills and hands-on voluteering. Skilled at working collaboratively, with command and precision in performance . Aspiring dental hygiene professional seeking opportunities to gain practical experience in healthcare settings.
Overview
5
5
years of professional experience
Work History
Car Wash Employee
VIP Car Wash & Lube
Buford, Georgia
02.2023 - Current
- Operated car wash equipment to ensure thorough cleaning of vehicles.
- Applied wax and polish to enhance vehicle appearance and protection.
- Managed customer service interactions to address inquiries and provide assistance.
- Assisted in training new employees on safety procedures and operational tasks.
- Greeted customers and provided excellent customer service.
- Inspected vehicles for damage prior to washing and notifying management of any issues.
- Stocked shelves with supplies necessary for car detailing services.
- Maintained vacuums, pressure washers and equipment for car wash and self-service areas.
Barista Shift Supervisor
Blue Mountain Coffee Roasters
Suwanee, Georgia
01.2021 - 02.2023
- Prepared and served coffee beverages according to company recipes.
- Monitored inventory levels and restocked supplies as needed during shifts.
- Trained new baristas on beverage preparation techniques and customer service standards.
- Handled cash register transactions and processed payments accurately.
- Prepared and served coffee, espresso drinks, blended coffees and teas.
- Closed store by counting money at end of shift, restocking shelves and cleaning work areas.
- Provided support during peak hours by running drinks or helping out on the register.
- Assisted management in developing training materials for new employees.
- Analyzed sales data to identify trends in customer demand and adjust staffing accordingly.
Education
High School Diploma -
North Gwinnett High School
Suwanee05-2020
Associate of Science -
Georgia State University
Atlanta, GASkills
- Customer Service Engagement - Interacted with and assisted 100 customers daily at the car wash and coffee shop, building customer relationships and contributing to repeat business and had to learn how to engage customers effectively, addressing their needs while creating a warm experience
- Peer Training & Mentoring - Trained over 10 different employess at both job sites to ensure a consistent and excellent service to customers at the car wash and coffee shop
- Situational Adaptability- Handled constant unexpected equipment and service problems efficiently at both jobs to maintain smooth workflow and positive customer experiences
- Equipment Operation & Maintenance – Learned to manage coffee machines and car wash systems/equiment daily, troubleshooting to prevent issues to workflow and services
- Cooperative and Efficient Work Style - Built deep relations and coordinated with team members during peak hours to serve 100 customers efficiently while maintaining quality standards at both the coffee shop and car wash
- Management Alignment and Flexibility - Responded promptly to supervisor directives, maintaining high operational efficiency and customer satisfaction
Affiliations
- Praise Team Member - Hanvision Church
(July 2016-Present)
- Church Summer School Volunteering
(Summer of 2023-Present)
Languages
English
Full Professional
Korean
Professional
Timeline
Car Wash Employee
VIP Car Wash & Lube
02.2023 - Current
Barista Shift Supervisor
Blue Mountain Coffee Roasters
01.2021 - 02.2023
High School Diploma -
North Gwinnett High School
Associate of Science -
Georgia State University