Justin Okray
Dallas,TX
Summary
Knowledgeable and dedicated customer service professional with extensive experience in the operations industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
6
6
years of professional experience
Work History
Delivery Associate
Amazon
01.2024 - Current
- Streamlined package handling by organizing parcels for efficient loading and unloading.
- Managed last-mile delivery logistics efficiently, ensuring timely completion of daily routes within specified timelines.
- Proactively identified potential issues affecting delivery success, taking corrective action as needed to maintain performance standards.
- Kept detailed records of completed or in-progress deliveries using hand-held devices and camera images.
- Communicated with dispatchers to stay informed of changes to routes and delivery schedules.
Assistant Store Manager
EZ Corp.
07.2021 - 12.2023
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Delivered consistent sales growth by identifying opportunities for promotions and cross-selling products to customers.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Analyzed customer feedback and implemented strategies to improve customer experience.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
Assistant General Manager
Taco Cabana
01.2020 - 07.2021
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Increased customer satisfaction by addressing and resolving concerns in a timely manner.
- Oversaw inventory management processes to maintain proper stock levels and minimize spoilage or waste.
- Managed budget implementations, employee evaluations, and contract details.
- Maintained detailed records of all transactions, ensuring accuracy in accounting reports required for tax purposes or audits.
- Motivated, trained, and disciplined employees to maximize performance.
- Managed financial aspects of the business, including budgeting, forecasting, and cost control for optimal profitability.
- Maintained well-controlled business inventory with minimal losses by enforcing solid monitoring and management structures.
Fulfillment Lead
Chewy Fulfillment Center
01.2018 - 02.2020
- Received new stock and input values into computer system.
- Prepared and organized envelopes, packages, containers, and pallets with correct merchandise counts.
- Collaborated effectively with coworkers on initiatives focused on achieving measurable improvements in production quality and workflow.
- Conducted interviews by following stringent guidelines and confidentiality laws.
- Conducted regular safety audits within the warehouse environment, addressing any potential hazards promptly.
- Lead a high-performing team of fulfillment associates, fostering a positive work environment that promoted collaboration and teamwork.
- Aided manager in developing and implementing new processes and procedures to improve fulfillment process.
Education
Bachelor of Science - Business Administration And Management
University of Phoenix
Tempe, AZ03.2026
Skills
- Documentation And Reporting
- Time Management
- Attention to Detail
- Problem-Solving
- Verbal Communication
- Scheduling
- Staff Training
- Conflict Resolution
- Critical Thinking
- Employee Coaching
- Product Knowledge
- Problem-solving abilities
- Key holder experience
Timeline
Delivery Associate
Amazon
01.2024 - Current
Assistant Store Manager
EZ Corp.
07.2021 - 12.2023
Assistant General Manager
Taco Cabana
01.2020 - 07.2021
Fulfillment Lead
Chewy Fulfillment Center
01.2018 - 02.2020
Bachelor of Science - Business Administration And Management
University of Phoenix