Summary
Overview
Work History
Education
Skills
Timeline
Generic

Justin Oliver

Dayton

Summary

A skilled and knowledgeable professional with a background in management and customer service, seeking an operations management role. I am confident in my ability to drive operational efficiency and achieve results by way of strong analytical skills and experience in process improvement. My desire to leverage my skills to enhance operational performance is strong. I am seeking a position where I can contribute to DHLs organizational success and achieve a high standard of excellence.

Overview

18
18
years of professional experience

Work History

Customer Service Representative

DHL Supply Chain
08.2022 - Current
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts in scheduling.
  • Responded to customer requests to accommodate any and all shipping and or receiving needs across two sites.
  • Establish appointments and set details according to site availability, taking into consideration factors such as date and time availability, customer rapport from previous loads, holidays affecting staffing and periods of the year that see increase or decrease in staff size.

Restaurant Manager

Frisch's Big Boy
04.2016 - 07.2022
  • Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
  • Carefully interviewed, selected, trained, and supervised staff.
  • Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
  • Reconciled cash and credit card transactions to maintain accurate records.
  • Correctly calculated inventory and ordered appropriate supplies.
  • Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
  • Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.
  • Conducted performance evaluations for staff members, identifying areas of improvement while recognizing outstanding achievements as well.
  • Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
  • Mentored and developed staff members for career advancement opportunities, leading to a more skilled and motivated workforce.

Lead Builder/Assistant Production Foreman

H & K Pallets, LLC
11.2016 - 05.2019
  • Optimized material usage with careful planning and resource allocation, reducing waste and lowering overall project costs.
  • Improved team productivity by providing clear expectations, regular feedback, and fostering a collaborative work environment.
  • Streamlined communication channels between team members, leading to enhanced collaboration and a more cohesive work environment.
  • Worked directly with the Shop owners to consistently meet load deadlines.
  • Allow Shop owners to guide me in their best practices and learn the appropriate ways of task management and customer relations to strengthen future opportunities.

Kitchen Manager

South Beach Nite Club
11.2007 - 07.2016
  • Maintained a clean and safe work environment, adhering to all health department regulations and guidelines.
  • Scheduled and received food and beverage deliveries, adhering to food cost and budget.
  • Checked and tested foods to verify quality and temperature.
  • Mentored and trained new team members, fostering a positive culture of teamwork and collaboration within the kitchen staff.
  • Reduced food waste by closely monitoring inventory levels and implementing proper food storage techniques.
  • Developed and implemented kitchen policies and procedures to establish clear guidelines for kitchen operations and comply with regulations.
  • Reviewed and analyzed kitchen performance to verify gaps and observe continuous improvement.

Education

High School Diploma -

Xenia High School
Xenia

Bachelor of Science - Computer Science

Southern New Hampshire University
Hooksett, NH
05-2027

Skills

  • Service excellence
  • Proficient in active listening
  • Logical evaluation
  • Troubleshooting expertise
  • Analytical problem-solving
  • Adept at using digital tools
  • Experienced with Microsoft Office applications
  • Collaborative team management
  • Operational productivity
  • Procedure execution

Timeline

Customer Service Representative

DHL Supply Chain
08.2022 - Current

Lead Builder/Assistant Production Foreman

H & K Pallets, LLC
11.2016 - 05.2019

Restaurant Manager

Frisch's Big Boy
04.2016 - 07.2022

Kitchen Manager

South Beach Nite Club
11.2007 - 07.2016

High School Diploma -

Xenia High School

Bachelor of Science - Computer Science

Southern New Hampshire University

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