Justin Oliver
Las Vegas,NV
Summary
Professional banking specialist with strong expertise in financial operations, risk management, and regulatory compliance. Demonstrates exceptional ability to collaborate within teams and adapt to changing needs, ensuring seamless workflows and optimal results. Skilled in process improvement, data analysis, and client relations, consistently delivering high-quality outcomes. Known for reliability, integrity, and results-driven approach in high-pressure environments.
Overview
18
18
years of professional experience
Work History
Cash and Banking Operations
Wyndham Vacation Ownership
10.2023 - 01.2025
- Executed daily processing of all manual payments and payment files, encompassing batching, coding, scanning, keying, and depositing.
- Analyze, review, and react to all chargeback items and inquiries within Visa/MasterCard, American Express, and Discover time frames to reduce potential loses.
- Execute daily adjustments to owner accounts while implementing proactive measures to prevent recurring issues.
- Process all returned payments and file exceptions daily.
- Investigate, address, and reply to internal customer inquiries, including escalated issues demanding immediate attention.
- Facilitate ACH remote deposit operations by initiating or authorizing ACH transfers across multiple bank websites.
Auto Claims Representative
USAA
03.2023 - Current
- Examined claims, records and procedures to grant approval of coverage.
- Prepared and reviewed insurance-claim forms and related documents for completeness.
- Assisted claimants, providers and clients with problems or questions regarding claims.
Customer Service Representative
Liberty Mutual Insurance
01.2021 - 08.2021
- Help customers in their time of need by building rapport, responding to, and resolving inbound phone calls in a fast-paced call center environment
- Identifying and providing services and solutions by processing payments, updating customer information, updating billing information, verifying coverage for third parties, resolving Right Track inquiries, utilizing available tools to identify and transfer cross sell opportunities to Licensed Sales Center and assisting on
- Safeco.com
- Provided first call resolution for aligned work and routes customers to the appropriate party to resolve inquiries not conducted by team
- Supported agent/customer relationships; maintain each agency's brand
- Maintained accurate data in appropriate systems to reflect account activity
- Tracked and captured information and data.
Fraud Investigator
Credit One Bank
08.2017 - 12.2019
- Conducts investigations and provide logical conclusions as to the identities of fraud perpetrators and their strategies
- Maintains honest/ethical benchmark when conducting investigations to ensure a non-discriminatory analysis Page 1 of 3
- Maintains up-to-date knowledge of trends in financial maneuvers and current techniques employed to detect fraudulent operations
- Analyzes financial documents and data to identify inconsistencies
- Commissions
Data Entry Specialist
03.2017 - 08.2017
- Entered numerical data into databases in a timely and accurate manner
- Composed and drafted all outgoing leadership correspondence and reports
- Processed pre-paid debit card applications for eligible customers to receive their commission payout
Customer Service Representative
Zappos
06.2014 - 06.2017
- Provided superior customer experience by addressing concerns, demonstrating empathy, and resolving problems
- Assisted with customers with new orders, returns, exchanges, and all general questions over the phone
- Proactively explained company products and services
- Processed electronic order payments
- Addressed in-bound chat and e-mail concerns
- Completed and submitted metrics reports and classification reports to
- Merchandising department
- Ensured information submitted was truthful and free from fraudulent activity
- Developed a loyal customer base
Production Assistant
Manna Enterprises
02.2012 - 06.2012
- Executed all technical aspects and requirements for International talent
- Liaised between the producer, partners, and the technical production team on all aspects of visual production
- Delivered and oversaw all crew and rehearsal schedules
- Maintained production budget
- Recommended and executed contracts with suppliers and vendor
Customer Service Representative/ Loan Processor
Pioneer Military Credit
11.2010 - 01.2012
- Addressed loan application questions in an inbound call-center environment to military and civilian customers
- Explained company products, services, and policies to loan applicants
- Processed payments for loans in an expeditious manner
- Addressed in-bound chat and e-mail concerns to customers
- Ensured electronic and paper documents received were complete, accurate, and free from fraudulent activity
Retail Banking Operations Supervisor
Wells Fargo
10.2007 - 01.2010
- Managed staff of seven tellers to ensure retail banking processes were
- Assisted as project manager to time-sensitive material and confidential paperwork
- Coordinated and conducted daily meetings with team
- Successfully exceeded and executed monthly and quarterly sales, gains and loss goals set forth by corporate office
- Reviewed and recorded accuracy of record keeping of branch deposits, purchases, fees, and day-to-day operations
- Addressed inquiries and expedient problem resolution for daily cash and electronic transactions
- Referred customers to appropriate products and services during business transactions
- Maintained position of trust and responsibility by keeping all customer business confidential
- Successfully met or exceeded all sales and training goals set
- Balanced drawer and cash handling accurately
- Monitored and confirmed accuracy and truthfulness of customer transactions
Education
High School Diploma -
Sierra Vista High School
01.2004
Skills
- Customer Experience
- Fraud Investigations
- Banking
- Claims investigation
Timeline
Cash and Banking Operations
Wyndham Vacation Ownership
10.2023 - 01.2025
Auto Claims Representative
USAA
03.2023 - Current
Customer Service Representative
Liberty Mutual Insurance
01.2021 - 08.2021
Fraud Investigator
Credit One Bank
08.2017 - 12.2019
Data Entry Specialist
03.2017 - 08.2017
Customer Service Representative
Zappos
06.2014 - 06.2017
Production Assistant
Manna Enterprises
02.2012 - 06.2012
Customer Service Representative/ Loan Processor
Pioneer Military Credit
11.2010 - 01.2012
Retail Banking Operations Supervisor
Wells Fargo
10.2007 - 01.2010
High School Diploma -
Sierra Vista High School
Similar Profiles
Gloria PerezGloria Perez
Housekeeping Dispatcher at Wyndham Vacation OwnershipHousekeeping Dispatcher at Wyndham Vacation Ownership
ANTHONY STERBENSANTHONY STERBENS
LEAD PODIUM PRESENTER at Wyndham Vacation OwnershipLEAD PODIUM PRESENTER at Wyndham Vacation Ownership
Cara HemingwayCara Hemingway
Sales Representative at Wyndham Vacation OwnershipSales Representative at Wyndham Vacation Ownership
Iris MedinaIris Medina
Cashier at Whole Food MarketCashier at Whole Food Market
Nelba AquinoNelba Aquino
Teacher at NV Prep Charter SchoolTeacher at NV Prep Charter School