Justin Olson

• Prepared detailed proposals outlining recommended system designs, costs, and timelines for completion.
• Created customized financing plans tailored to each customer's individual needs.
• Educated customers about proper use of their solar systems and how they can maximize efficiency and savings from them.
• Developed expertise in renewable energy and smart home products to better serve customers' needs and promote products.
• Leveraged contacts with satisfied customers to generate referrals and new business.
• Prepared proposals, quotes, contracts and presentations for solar customer review.
• Traveled 25% of time to canvass neighborhoods and prospect for customers on door-to-door basis.

• Drafted proposals for prospective clients outlining terms of sale.
• Collaborated with marketing team on campaigns targeting new markets.
• Developed key customer relationships to increase sales.
• Demonstrated product features to align with customer needs.
• Followed-up with clients after installations to assess quality service and customer satisfaction.
• Improved overall customer purchasing experiences to promote steady revenue.
• Conducted market research to identify potential customers and their needs.
• Organized client visits, presentations, product demonstrations and trade shows.

• Made outbound sales calls to potential customers to promote products and services.
• Processed orders for customers over the phone.
• Maintained records of customer interactions, transactions, comments, and complaints.
• Followed up with customers after purchase or service delivery to ensure satisfaction levels were met.
• Utilized a computer system to track customer accounts and update order information.
• Assisted in training new call center staff members on proper procedures for handling calls and resolving customer issues.
• Developed strong relationships with repeat customers through consistent follow-up communication.
• Identified opportunities to cross-sell additional products and services to existing customers.
• Handled escalated customer service issues professionally and efficiently.
• Participated in team meetings to discuss strategies for improving customer service experience.
• Communicated effectively with clientele to maintain customer satisfaction and loyalty.

• Prepared surfaces and mixed mortar to prepare for cement installation.
• Mixed, poured, and finished concrete slabs, steps, and sidewalks.
• Installed steel reinforcing bars in molds and mesh to reinforce concrete structures.
• Applied sealants to ensure proper adhesion of the cement mixture.
• Utilized trowels, floats, levels, screeds and other hand tools to shape and finish freshly poured concrete.
• Inspected completed jobs to ensure they met all industry standards before finalizing projects.
• Worked with supervisors on developing techniques for improving work processes.
• Removed debris and waste to clean site after completing work.
• Maintained inventory list of items used on job sites to provide reordering details.
• Created requested finishes and results using small gravel for pebble appearance and other techniques.

• Organized materials needed for upcoming jobs.
• Repaired and maintained tools and equipment used on job sites.
• Helped maintain a clean work environment at all times.
• Communicated effectively with co-workers while working together on projects.
• Visited job sites and reviewed renovation plans to ascertain projects.
• Analyzed quality of workmanship and materials to guarantee high-quality finished products.
• Managed projects with large labor, equipment and material budgets.
• Loaded materials and tools into vehicles and unloaded upon arrival at jobsites.
• Displayed high standards for quality workmanship and routinely double-checked work.
• Gained independent working skills and guided and mentored less experienced team members.
• Operated equipment with strong focus on safety and ground communication.

Brazos Valley Cheese ( Made Cheese )

Heritage Restorations ( Rose Barns )

Heritage Woodshop ( Made Various Things )

All are sub-company's of Homestead Heritage for which i worked for and lived between those dates. From making 250lb of cheese from 400 gallons of fresh cows milk to relocating hand hewn hemlock (Dutch Style) barns from the 1800's ( Google "Barr Mansion, Austin TX") You would think i know everything by now but im still learning can you believe that!