Justin Onderchain

- Act as main point of contact for customers bringing their vehicle in for service.

-Gather customer concerns and requests for their service and recommend additional repairs and services when appropriate.

-Provide accurate, concise description of any customer complaints with their vehicle to the technician. Act as a “buffer” for the technician and customer.

-Prepare accurate price quotes for repairs and maintenances recommended by the technician.

-Explain recommended items to the customer in layman’s terms to help them understand importance of completing them.

-Keep in contact with customers by updating them regularly via phone or text message.

-Prepare accurate invoice and take customer payments.

-Provide proper closure to customer by thanking them for choosing us and answering any final questions they may have.

-Handle escalated customer complaints in a prompt and professional manner, applying proper conflict-resolution skills in stressful situations.

• Provided estimates of repair costs to customers and discussed options with them.
• Analyzed technician notes to ensure accuracy of repair orders before submitting invoices to customers.
• Worked in a fast pace environment, handling 25-30 tickets a day (up to 10 at once
• Communicated effectively with technicians regarding current jobs, status updates and special requests from customers.
• Monitored work progress to ensure timely completion of services within specified timeframes.
• Maintained accurate records of customer transactions in the dealership database.
• Resolved customer complaints promptly in a professional manner while adhering to company policies.

• Maintained accurate records of customer interactions for future reference.
• Developed effective working relationships with team members across multiple departments.
• Answered incoming calls from customers and provided assistance with product inquiries, billing questions, and other customer service related issues.
• Participated in daily huddles with team members in order to discuss common goals and objectives.

• Responded quickly to customer requests for information regarding vehicles on the lot.
• Cleaned interiors of returned vehicles using appropriate cleaning supplies and equipment.
• Coordinated with other departments within the dealership when necessary.
• Inspected vehicles for damage, completed paperwork, and reported any issues to the supervisor.