Justin O'NEAL
Austin,TX
Summary
Justin seeks to utilize his nearly two decades of professional expertise in consumer relations to expound his reach via strong interpersonal, ethical partnerships with industry leaders by collaboratively utilizing digital media platforms, multi layered decision-making approaches, time and culturally attentive domains in a customer service-based environment with ample opportunity for growth, creativity, and promotion. He further seeks an equitable work practice that successfully provides high quality products and customer experiences through multifaceted mediums, while also being challenged to correct, improve, and develop systems of best practices.
Overview
18
18
years of professional experience
Work History
Sr. Recruitment Coordinator
FIFA World Cup26
02.2024 - Current
- Conducted comprehensive phone interviews to pre-screen candidates, saving time for hiring managers in the interview process.
- Maintained open lines of communication throughout the entire recruitment process, fostering positive relationships with both candidates and clients.
- Developed strong relationships with hiring managers, understanding their requirements and providing tailored talent pipelines.
- Maintained candidate records using PinPoint & Monday.com and updated information accordingly.
- Managed onboarding processes, ensuring new employees had a seamless transition into their roles.
- Scheduled over 100+ interviews a week across multiply time zones.
Recruiting Coordinator /Technical Sourcer
Randstad Sourceright/ Google, Via Adecco
06.2021 - 02.2024
- Build productive relationships, through clear and concise communication, with Google recruiters, hiring managers, and prospective candidates in order to provide the best interview experience
- Ensure data integrity and update candidate records in the applicant tracking system, including entering NDA documentation
- Manage all phases of the Google interview process including: Coordinating candidate/interviewer schedules via phone/email, booking travel arrangement, securing dedicated conference rooms, providing security clearances, and excellent day-of support
- Quickly establish proficiency with internal processes and hiring systems
- Partner with Google employees across multiple offices throughout AMER/EMEA, cross-functional product areas, and various Google subsidiaries (Cloud, YouTube etc.)
- Recruiting and sourcing Senior level Software Engineers and Engineering Managers for various roles and product areas within the SAGe Team (Search, Assistant,&Geo)
- Partner with recruiters and hiring managers to generate ideas, leverage resources, and share information that facilitates an effective and innovative sourcing strategy
- Advocate for Google's diversity, equity, and inclusion initiatives.
- Coordinate incoming job requisitions and applications.
- Operate and maintain applicant tracking and candidate management systems.
Member Support Specialist II
Murfreesboro Electric Dept. /Middle TN Electric
09.2016 - 06.2021
- Independently communicate and engage collaborative members on inquiries via NISC database challenged to correct, improve, and develop systems of best practices
- Provide vital information about electrical services best suited per member needs
- Initiate new product orders, manage account receivables, and triage complaints via NISC
- Resolve customer billing discrepancies by providing tips and suggestions on energy conversation methods that are practical and achievable for the average client
- Submit an average of 35 daily notifications to members of claim investigation results and any planned service adjustments
- Implement time sensitive process improvement strategies that provides more equitable service-extension opportunities for members throughout COVID.
Social Media Moderator
Nissan North America
06.2015 - 05.2016
- Via Salesforce client management system, independently addressed consumer issues via social media channels to protect brand image and resolve disputes
- Responded to and elevated consumer complaints to higher management if necessary
- Provided multi-level resolutions via social media platforms, website links, and protocols for current and perspective consumers who shared similar inquires
- Executed live help-desk like support via all social media platforms and also provided proactive tips and tricks for best consumer outcomes
- Provided oversight aimed at brand protection balanced with achieving consumer trust and reliance.
Regional Consumer Affairs Specialist
Nissan North America
06.2015 - 05.2016
- Mediated customer/dealership concerns by offering compensation, repair assistance for out of warranty product, and claims of poor service
- Completed quarterly training and monthly evaluation to improve customer service handling, phone skills, and technical knowledge
- Agent of the Month recipient because of independent and creative problem solution while holding the values and goals of the company at heart
- Used consumer relation skills to effective listen and respond to consumer needs and developed per se individual solutions to ensure each consumer left listened to and taken care of.
Management Team Lead
Academy Sports and Outdoors
05.2007 - 05.2015
- Performed all opening and closing duties of store
- Provided direct consumer support, lead all management front-end personnel toward sales goals, supported staff in executing brand goals
- Executed disciplinary actions when necessary, delegated tasks to staff, implemented planograms for merchandising new inventory, conducted interviews/assisted with onboarding of new team members, and provided conflict resolution for customers
- Served as a liaison for higher management inquires
- Participated in management meetings and provided growth plans across the district
- Supported new store development and trained new store opening teams.
Education
Bachelor of Science -
Middle Tennessee State University
Murfreesboro, TN12.2012
Skills
- Salesforce Expert
- Effective Communication
- Data Management
- Conflict Resolution Expert
- Microsoft Suite
- Advanced Phone Training
- Detail-Oriented
- Process Implementation
- Proven Leader
- Highly Dependable
- Sprinklr
- Brand Protection & Promotion
- COVID Ready
- Culturally Competent
- Social Media Pro Consumer Conversion Specialist
- Administrative Skills
- Program Support
- Candidate Tracking
References
References available upon request.
Timeline
Sr. Recruitment Coordinator
FIFA World Cup26
02.2024 - Current
Recruiting Coordinator /Technical Sourcer
Randstad Sourceright/ Google, Via Adecco
06.2021 - 02.2024
Member Support Specialist II
Murfreesboro Electric Dept. /Middle TN Electric
09.2016 - 06.2021
Social Media Moderator
Nissan North America
06.2015 - 05.2016
Regional Consumer Affairs Specialist
Nissan North America
06.2015 - 05.2016
Management Team Lead
Academy Sports and Outdoors
05.2007 - 05.2015
Bachelor of Science -
Middle Tennessee State University
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