Justin Ortiz
Student
Holbrrok,NY
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
1
1
year of professional experience
Work History
Customer Advocate Specialist
Target
11.2022 - 02.2023
- Delivered prompt service to prioritize customer needs.
- Collaborated with sales team members to stay current on inventory levels, complete accurate orders, and resolve item issues.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Assisted customers with returns, refunds and resolving transaction issues.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
Stock Room Associate
Shoprite
11.2021 - 04.2022
- Collaborated with sales team members to stay current on inventory levels, complete accurate orders, and resolve item issues.
- Maintained orderly stockroom for ease of retrieval.
- Transported merchandise to sales floor and replenished out-of-stock and low-stock items.
- Updated pricing by changing labels and signage for short-term promotions and final clearances.
- Kept warehouse areas free of debris and safe for employees with proper storage and maintenance of machinery, tools and supplies.
- Updated merchandise pricing to match new values and special promotional rates.
- Interacted with guests in friendly and knowledgeable way.
- Moved pallets to and from trucks and around warehouse with forklifts to stay on top of demanding schedules.
Education
Bachelor of Science - Journalism
Mercy College
Dobbs Ferry, NY 05.2001 -
High School Diploma -
Sachem High School East
Farmingville, NY 05.2001 -
Skills
Excellent Communication
Teamwork and Collaboration
Reliability
Stock management
Problem-solving abilities
Multitasking
Team building
Excellent Communication
High School and Current Lacrosse Player
Former High School Lacrosse Player and t Division 2 athlete. Have volunteered coaching and clinics for Sachem Youth lacrosse program as well as travel lacrosse programs.
Timeline
Customer Advocate Specialist
Target
11.2022 - 02.2023
Stock Room Associate
Shoprite
11.2021 - 04.2022
Bachelor of Science - Journalism
Mercy College
05.2001 -
High School Diploma -
Sachem High School East
05.2001 -