Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

JUSTIN ORTIZ

Fair Lawn,NJ

Summary

People-oriented Team Leader successful in monitoring performance, delegating work and motivating members. Versed in managing daily direction and team communication. Collaborative and resourceful professional dedicated to identifying needs to develop and deliver creative solutions.

Overview

8
8
years of professional experience

Work History

Team Lead of Environmental of Care

GENPSYCH
Wayne, NJ
01.2022 - Current
  • Provide timely response to perceived threats, emergencies, and request for assistance
  • Conduct site inspections and reports results to supervisor and quality assurance
  • Collect data regarding environment and safety and develops reports for quality assurance purposes
  • Report crime, fire, injury, or other incidents in accordance with GenPsych policy as necessary with local authorities
  • Provides safety-specific trainings to staff and clients including implementing and conducting safety drills
  • Performed monthly inventory checks to ensure sufficient stock levels for all products.
  • Monitored employee productivity levels on a regular basis to identify areas of improvement.
  • Directed and supervised team of 15 employees in daily operations.
  • Resolved customer complaints in a timely manner while ensuring customer satisfaction.
  • Recruited, hired, trained, mentored, coached, evaluated, and terminated staff as necessary.

Ground Operations Supervisor

JET BLUE AIRLINES
Newark, NJ
01.2021 - 01.2022
  • Prepare the aircraft for departure and arrivals
  • Responsible for the safe guidance of aircraft movement on arrival and departure
  • Maintain the aircraft for Fueling and waste disposal
  • Operate ground service equipment which includes operation of motor vehicles, coordinate the servicing of arriving and departing aircraft
  • Prepare aircraft cabin for departure and assist with ramp service duties
  • Our team's values safety above all, have a positive attitude and help one another to get the job done.
  • Maintained cleanliness of work area and equipment in accordance with safety regulations.
  • Troubleshooted mechanical problems with machines, making repairs or adjustments when necessary.
  • Monitored employee productivity to provide constructive feedback and coaching.
  • Complied with company policies, objectives and communication goals.
  • Coordinated employee schedules according to shift changes and availability.
  • Provided ongoing training to address staff needs.

Lane Server

BOWLERO LANES
Wallington, NJ
01.2019 - 05.2020
  • Compute and record totals of transactions
  • Responsible for welcoming guest ensuring they have a positive experience and taking guest orders
  • Ensure satisfactions of customers
  • Coordinate lane reservations, corporate events, and birthday parties
  • Host, execute and set-up special events
  • Push upselling with every event
  • Responsible for bartending for Corporate Events.
  • Assisted in training new servers.
  • Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
  • Checked food before serving it to customers.
  • Delivered food orders promptly and courteously.
  • Handled money transactions accurately while following company procedures for handling cash payments.

Server Shift Leader

BLUE MOON RESTAURANT
Wycoff, NJ
01.2017 - 05.2020
  • Ensured customer satisfaction and handled customer complaints in a professional manner.
  • Maintained cleanliness of the restaurant, including dining room, kitchen, restrooms, and parking lot.
  • Provided leadership to servers and other restaurant staff members by setting an example of excellent service.
  • Monitored inventory levels and ordered supplies as needed.
  • Assigned tasks to servers to ensure efficient operations during peak business hours.
  • Tracked daily sales figures and reported them to management on a regular basis.
  • Assisted with training new servers on company policies and procedures as well as proper food handling techniques.
  • Coordinated special events such as private parties or large groups that required additional staffing needs.
  • Scheduled shifts for servers based on their availability and current workloads.
  • Developed strategies for improving customer service standards within the restaurant.
  • Supervised food production processes ensuring high quality standards were met throughout each stage of preparation.

Swim Instructor/Lifeguard

GOLDFISH SWIM SCHOOL
Wycoff, NJ
01.2016 - 01.2017
  • Submit completed report cards, certificates to all parents and their children's progress as a swimmer
  • Ensure the safety of all patrons present by enforcing facility regulations, monitoring activity, and rendering emergency care if a patron suffers from an incident
  • Employee of the Month.

  • Organized lesson plans according to the individual needs of students.
  • Demonstrated proper technique for each stroke, including freestyle, backstroke, breaststroke and butterfly.
  • Assisted in developing aquatic programs for recreational swim classes and competitive teams.
  • Provided first aid when necessary due to minor injuries sustained during lessons.
  • Encouraged students to build confidence in and out of water by making swimming fun.

Education

A.A. - Criminal Justice

Bergen Community College of New Jersey

Skills

  • Microsoft Office (ie, MS Outlook, MS Word, MS Excel, MS PowerPoint)
  • Staff Management
  • Strategic Planning
  • Communication
  • Staff Discipline
  • Guest service
  • Menu knowledge
  • Organization
  • Staff Motivation
  • Customer Service Management
  • Cleaning and sanitation

References

Available Upon Request

Timeline

Team Lead of Environmental of Care

GENPSYCH
01.2022 - Current

Ground Operations Supervisor

JET BLUE AIRLINES
01.2021 - 01.2022

Lane Server

BOWLERO LANES
01.2019 - 05.2020

Server Shift Leader

BLUE MOON RESTAURANT
01.2017 - 05.2020

Swim Instructor/Lifeguard

GOLDFISH SWIM SCHOOL
01.2016 - 01.2017

A.A. - Criminal Justice

Bergen Community College of New Jersey

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JUSTIN ORTIZ