Justin Osborne
Ormond Beach,FL
Summary
Highly enthusiastic customer service representative with 20+ year’s client interface experience. Personable and responsible with 20+ years of experience working in fast-paced environments. Solid team player with great positive attitude.
Overview
23
23
years of professional experience
Work History
Claims Adjudicator
Side Cars/ Tru Warranty / Rosemark Warranty
02.2023 - 05.2025
- Improved claim processing efficiency by streamlining workflows and implementing time-saving strategies.
- Assisted management in updating internal policies related to claims adjudication processes for increased efficiency and effectiveness.
- Collaborated with other departments to ensure seamless coordination for effective claim resolutions.
- Managed a caseload of complex claims, ensuring proper handling and timely resolution for optimal outcomes.
- Identified potential fraud cases through meticulous analysis, referring suspicious activity to appropriate investigative teams for further action.
- Reduced errors in claims adjudication through diligent review of policies and thorough investigation of claims.
Sales Manager
Kozmic Motorsports
06.2017 - 02.2023
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Consistently met or exceeded quarterly sales targets through diligent effort and persistence in closing deals.
- Exceeded sales targets consistently, through strategic planning and execution of targeted sales initiatives.
Manager
Car Spa
02.2015 - 05.2017
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
Manager
Wet Zone Car Wash
01.2013 - 02.2015
- Overseeing daily operations.
- Creating employee schedules.
- Performing payroll for each pay period.
- Performing maintenance on the tunnel and replacing malfunctioning parts.
- Delegating tasks to employees.
- Training new employees on company policies and procedures.
- Hiring new employees and conducting evaluations.
- Provide excellent customer service and handling customer complaints.
- Implementing marketing strategies.
- Increase sales and exceed quotas each month.
- Performing inventory and ordering supplies as needed.
- Bank deposits daily.
Manager
Flagship Car Wash
01.2012 - 01.2013
- Provide excellent customer service and handled customer complaints.
- Performed inventory and ordered supplies as needed.
- Performed maintenance.
- Hired new employees.
- Created employee schedule.
- Implementing marketing strategies with increased sales.
- Delegated tasks to employees.
- Performed state inspections.
- Trained new employees on company policies and procedures.
Manager
Cale’s Car Wash
03.2011 - 01.2012
- Provided excellent customer service and handled customer complaints.
- Performed inventory and ordered supplies as needed.
- Performed maintenance.
- Hired new employees and oriented them on company policies and procedures.
- Created employee schedule.
- Performed marketing strategies and increased sales.
- Delegated tasks to employees.
- Performed state inspections.
Manager/Lead Sales Writer
Bishop’s Automotive
12.2009 - 03.2011
- Open and closed store.
- Worked as a team member performing cashier duties, product assistance and cleaning while providing excellent customer service.
- Designed and suggested new display ideas for merchandise, resulting in improved customer view/accessibility and leading to increased sales.
- Implemented marketing strategies which resulted in 10% growth of customer base.
Assistant Manager/Sales Writer/Technician
West Lake Houston Automotive
02.2007 - 12.2009
- Performed cashier duties.
- General automotive maintenance.
- Kept store front in proper order while providing excellent customer service.
- Trained new employees by providing knowledge of specific store tasks and policies.
Sales Writer/State Inspector
Kwik Kar
02.2007 - 12.2009
- Greeted customers entering the store to ensure each customer received what they wanted or needed.
- Answered questions regarding store and products, while maintaining knowledge of current sales and store promotions.
- Trained new employees on store procedures and policies.
- General automotive maintenance.
- Performed state inspections on vehicles.
Server/Bartender/Trainer
Landry’s
06.2005 - 02.2007
- Trained new employees by providing knowledge of specific store tasks and policies.
- Answered questions regarding menu and products, while maintaining knowledge of current sales and store promotions.
- Ensured superior customer service by addressing customer concerns, demonstrating empathy, and resolving problems on the spot.
Server/Bartender/Trainer
Zio’s Italian Kitchen
01.2004 - 06.2005
- Assisted customers with food selections, inquires and order customization requests.
- Ensured superior customer service experience by addressing customer concerns, demonstrating empathy, and resolving problems on the spot.
- Helped drive sales goals and achieve monthly quota figures.
United States Navy
07.2003 - 01.2004
Server
Chili’s Bar and Grill
01.2002 - 07.2003
- Cashier.
- Answered questions regarding menu and products, while maintaining knowledge of current sales and store promotions.
Education
High school diploma - Student applied science and automotive
LaPorte High School
LaPorte, TX01.2003
Skills
- Strong organizational skills
- Excellent communication skills
- Courteous demeanor
- Strong client relations
- Top sales performer
- Inventory control
- Certified state inspector
- Multi-task management
- Creative problem solver
- Strategic sales
- Customer service
- Mechanics
Timeline
Claims Adjudicator
Side Cars/ Tru Warranty / Rosemark Warranty
02.2023 - 05.2025
Sales Manager
Kozmic Motorsports
06.2017 - 02.2023
Manager
Car Spa
02.2015 - 05.2017
Manager
Wet Zone Car Wash
01.2013 - 02.2015
Manager
Flagship Car Wash
01.2012 - 01.2013
Manager
Cale’s Car Wash
03.2011 - 01.2012
Manager/Lead Sales Writer
Bishop’s Automotive
12.2009 - 03.2011
Assistant Manager/Sales Writer/Technician
West Lake Houston Automotive
02.2007 - 12.2009
Sales Writer/State Inspector
Kwik Kar
02.2007 - 12.2009
Server/Bartender/Trainer
Landry’s
06.2005 - 02.2007
Server/Bartender/Trainer
Zio’s Italian Kitchen
01.2004 - 06.2005
United States Navy
07.2003 - 01.2004
Server
Chili’s Bar and Grill
01.2002 - 07.2003
High school diploma - Student applied science and automotive
LaPorte High School
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