Justin Outland
Summary
Demonstrates strong analytical, communication, and teamwork skills, with the ability to quickly adapt to new environments. Possesses a positive attitude and commitment to continuous learning and growth. Is eager to contribute to team success and further develop professional skills.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Residential Counselor
Professional Therapeutic Community Network
08.2022 - Current
- Addresses behavioral and emotional needs of residents through activities and interventions, increasing resident socialization, interpersonal, and social skills.
- Utilizing co-regulation to assist residents in coping with emotions and fears.
- Communicates behavior choices to residents by outlining positive and negative consequences of choices.
- Monitors and documents client progress toward meeting goals and objectives.
- Encourages clients to develop self-advocacy skills and to become active participants in own treatment plans.
- Provides crisis management and intervention during emergency situations.
- Solves grievances and complaints by collaborating with residents.
- Collaborates with residential team to maximize effective and efficient operations.
- Assists residents with transitioning into new living environment and maintains positive relationships with residents.
- Delivers frequent summaries on resident progression and regression in treatment.
Delivery Associate
Mask Transport, LLC
09.2021 - 11.2021
- Loaded truck and properly secured items to prevent damage for deliveries.
- Communicated customer complaints, requests, and feedback to company management for swift resolution.
- Delivered packages to customer doorsteps and business offices.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Inspected and maintained delivery vehicles regularly to keep in safe working order.
- Verified accuracy of all deliveries against order forms.
- Communicated with dispatchers to stay informed of changes to routes and delivery schedules.
- Followed safety procedures and regulations to protect packages and vehicles.
Lot Attendant
Power Auto Group
08.2018 - 05.2019
- Parked and retrieved cars according to customer needs.
- Kept facilities clean, neat, and organized to give areas professional and fresh appeal.
- Followed safety protocols for personal, guest and automobile safety.
- Parked and retrieved vehicles to enhance efficient use of parking space.
- Monitored and secured lot, reporting suspicious activity to management for quick resolution.
- Removed safety hazards, soiled items, and trash from customer areas.
Education
Bachelor of Science - Psychology
Western Oregon University
Monmouth, OR07-2023
Associate of Arts And Sciences - General Studies
Chemeketa Community College
Salem, OR06-2020
Skills
- Trauma-informed counseling
- De-escalation techniques
- Conflict resolution
- Residential care
- Teamwork
- Reporting and documentation
- Verbal and written communication
- Resourcefulness
- Supply Replenishment
- General housekeeping
Certification
- CPR/First Aid for Healthcare 2022-Present
- OIS Crisis Level Certification 2022-2024
- OIS General Certification 2025-Present
Timeline
Residential Counselor
Professional Therapeutic Community Network
08.2022 - Current
Delivery Associate
Mask Transport, LLC
09.2021 - 11.2021
Lot Attendant
Power Auto Group
08.2018 - 05.2019
Bachelor of Science - Psychology
Western Oregon University
Associate of Arts And Sciences - General Studies
Chemeketa Community College
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