Justin Owen
Clarksville,TN
Summary
Hardworking employee with customer service, multitasking and time management abilities. Dedicated to customer satisfaction and reliable in completing skilled work.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Tire and Lube Technician
Elite Fleet
Murfreesboro, TN
04.2023 - Current
- Performed oil changes, lube jobs, filter replacements, and other minor maintenance services on customer vehicles.
- Diagnosed issues with braking systems and suspension components.
- Maintained records of all work performed as well as all parts used during service repairs.
- Followed safety protocols when handling hazardous materials such as oils or antifreeze.
Parachute Rigger
U.S. Army Reserve
Nashville, TN
05.2018 - 07.2023
- Developed quality assurance processes for evaluating performance of newly developed products related to parachuting operations.
- Participated in regular safety meetings held by management to discuss best practices for parachute rigging activities.
- Coordinated team training and readiness records.
- Accomplished production goals by working with speed and accuracy.
Property and Casualty Insurance Agent
USAA Insurance
Nashville, TN
01.2023 - 05.2023
- Developed and maintained relationships with clients to ensure customer satisfaction.
- Researched and analyzed insurance policies to determine risk factors for clients.
- Provided guidance on best practices for managing risks associated with property and casualty insurance.
- Assisted customers in selecting appropriate coverage levels based on their individual needs.
Auto Glass Technician
Safelite AutoGlass
Clarksville, TN
11.2021 - 01.2023
- Performed windshield repair or replacement on cars, trucks, and other motor vehicles.
- Inspected and measured vehicles for glass replacement.
- Attached moldings, clips, and weather stripping to ensure proper fitment of the glass.
- Checked all windows for water leaks after installation was complete.
- Tested newly installed windows for functionality and security.
- Assisted with inventory management by stocking shelves with items needed for repairs and replacements.
- Provided customer service by answering questions about services offered and estimated times for completion of work.
- Demonstrated safe use of hand tools when removing old windshields and windows from vehicles.
- Educated customers on proper care and maintenance of their car's windows and windshields post-installation.
Debt Collection Specialist
Automated Collections Services, Inc. (ACSI)
Nashville, TN
05.2017 - 10.2021
- Contacted delinquent customers via telephone and mail to negotiate payment arrangements.
- Assisted clients with questions or concerns about their accounts in a professional manner.
- Attended continuing education courses related to debt collection laws, regulations, and practices.
- Maintained positive relationships with internal departments such as accounting, finance, sales., to facilitate successful collections efforts.
Military Police Officer
U.S. Army
Clarksville, TN
01.2014 - 01.2018
- Provided physical security and law enforcement services to military personnel, facilities, and resources.
- Enforced applicable laws, regulations, policies, procedures, and orders in accordance with the Uniform Code of Military Justice.
- Supervised military police activities including patrol operations, traffic control points, and special events.
- Responded to emergency situations such as natural disasters or civil disturbances.
- Assisted in providing training for junior officers in areas such as use of force policy and proper investigative techniques.
- Participated in daily briefings with senior command staff to discuss current operations and any new directives from higher headquarters.
Education
Associate of Science - Emergency Medical Technology
Volunteer State Community College
Gallatin, TN12.2020
Skills
- Driving
- Computer skills
- Auto glass
- Automotive Repair
- Military Experience
- Mechanic Experience
- Law Enforcement
- Parts Ordering
- Safety Compliance
Certification
Secret Clearance
Timeline
Tire and Lube Technician
Elite Fleet
04.2023 - Current
Property and Casualty Insurance Agent
USAA Insurance
01.2023 - 05.2023
Auto Glass Technician
Safelite AutoGlass
11.2021 - 01.2023
Parachute Rigger
U.S. Army Reserve
05.2018 - 07.2023
Debt Collection Specialist
Automated Collections Services, Inc. (ACSI)
05.2017 - 10.2021
Military Police Officer
U.S. Army
01.2014 - 01.2018
Associate of Science - Emergency Medical Technology
Volunteer State Community College
Secret Clearance
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