Justin Pabon
Mount Laurel,NJ
Summary
Skilled in HIPAA Compliance and delivering exceptional customer service, my experience at various hospitals has honed my ability to manage patient data with utmost confidentiality and efficiency. Leveraging expertise in Quality Assurance and Patient Registration, I've significantly enhanced patient experience and streamlined admissions processes, embodying a blend of technical proficiency and compassionate care.
Overview
7
7
years of professional experience
Work History
Media Assistant
Cultivate Church
05.2017 - 04.2018
- Mixed and edited audio for live and recording events.
- Transformed video and audio recordings into digital formats for editing and archiving.
- Operated and troubleshot sound systems for various events.
- Collaborated with artists, producers and engineers to create audio recordings.
- Regulated sound qualities and volume levels during recording sessions to produce desired outcomes.
- Controlled microphones, sound levels and outputs to produce high-quality tracks for variety of clients.
- Mixed voices, music and taped sound effects for live performances and pre-recorded events.
Epic Consultant
Mount Sinai
06.2018 - 01.2020
- Installed and configured operating systems and applications.
- Collaborated with vendors to locate replacement components and resolve advanced problems.
- Configured and tested new software and hardware.
- Responded to customer inquiries and provided technical assistance over phone and in person.
- Broke down and evaluated user problems, using test scripts, personal expertise, and probing questions.
- Created user accounts and assigned permissions.
- Developed and implemented preventive maintenance procedures.
- Researched and identified solutions to technical problems.
Registrar
New York Presbyterian
03.2020 - 04.2021
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Organized, reviewed, and filed paperwork for secure recordkeeping.
- Greeted every guest with personable approach and provided knowledgeable service.
- Verified paperwork accuracy and checked for completion prior to processing.
- Updated computer system with latest information to keep records current and accurate.
Patient Access Representative
Montefiore Hospital
09.2021 - 03.2024
- Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
- Identified insurance payment sources and listed payers in proper sequence to establish chain of payment.
- Performed patient scheduling and registration functions to serve as initial contact point for medical office visits.
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
- Utilized knowledge of electronic medical record systems and medical terminology to perform diverse data entry tasks.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Providing excellent customer service by promptly answering patient inquiries.
Education
High School Diploma -
Eastern Regional High School
Voorhees Township, NJ06.2017
Skills
- Quality Assurance
- Pre-Admission Requests
- Registration and Admissions
- Patient check-in
- HIPAA Compliance
- Customer Service
Timeline
Patient Access Representative
Montefiore Hospital
09.2021 - 03.2024
Registrar
New York Presbyterian
03.2020 - 04.2021
Epic Consultant
Mount Sinai
06.2018 - 01.2020
Media Assistant
Cultivate Church
05.2017 - 04.2018
High School Diploma -
Eastern Regional High School