Justin Pabon
Tampa,FL
Summary
Hardworking Sales Associate committed to driving high sales in both slow and busy shifts. Organized and patient individual polished in handling customer. Flexible and outgoing team player commended for demonstrating honesty and integrity with customers, team members and supervisors. Engaging Sales Associate committed to providing outstanding customer service and maximizing sales. Focused on team support and customer relationship building. Persuasive and friendly individual poised to consistently exceed performance standards and sales targets. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Results-oriented individual with a passion for continuous learning and innovation. Known for leveraging analytical thinking and creativity to solve problems and deliver high-impact solutions in fast-paced environments.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Sales Manager
Morgan Automotive Group
Tampa, FL
07.2023 - Current
- Developed sales plans, goals, strategies and objectives to achieve team goals and revenue objectives.
- Enhanced sales volume through skilled support to both new and inactive customers.
- Resolved customer complaints regarding sales and service.
- Developed and implemented sales strategies to increase market share.
- Led sales planning, development and account management to grow existing accounts and establish new sales accounts.
- Supported sales team members to drive growth and development.
- Performed sales consultations and educated clients on products and services.
- Coached, developed and motivated team to achieve revenue goals.
- Analyzed customer data to identify trends, preferences, and opportunities for growth.
- Trained, coached, and mentored junior sales personnel to ensure success in their roles.
- Managed daily operations of sales department, including supervision of staff members.
- Created and presented monthly reports to management on sales performance.
- Implemented process changes to streamline sales department workflow.
Sales Associate
Morgan Automotive Group
Tampa, FL
04.2016 - Current
- Assessed customer needs to provide assistance and information on product features.
- Engaged customers in friendly, professional dialogue to determine needs.
- Adapted sales strategies based on customer interactions and feedback to improve results.
- Adhered to company initiatives and achieved established goals.
- Attended weekly team meetings to review performance goals and objectives.
- Developed relationships with potential buyers through phone calls and emails.
- Assisted in developing promotional campaigns and advertising materials for upcoming events or special offers.
- Explained differences between models to clients, comparing and discussing capabilities and features.
- Performed data entry tasks into dealer management software programs such as Reynolds and Reynolds or CDK Global DMS systems.
- Presented persuasive arguments to close deals quickly while maintaining high profit margins for the dealership.
- Analyzed customer needs to make suitable product recommendations and demonstrations.
- Maintained customer satisfaction by providing prompt, reliable service.
- Provided follow-up customer service after a car sale was completed.
- Ensured that all paperwork was completed accurately before submitting it to the dealership's finance office.
- Answered customer inquiries regarding product features, pricing, and availability.
- Educated customers about sales processes, warranty requirements and service standards.
- Collaborated with prospective customers over phone and email to schedule sales appointments.
- Finalized documentation for contracts, purchase receipts, vehicle registrations, and dealer files.
- Greeted customers and provided product information.
- Conducted test drives for prospective buyers.
- Demonstrated knowledge of vehicles' features to customers during showroom visits and test drives.
- Managed sales negotiations and financing options.
- Followed up with customers to build long-term relationships and successful referrals.
Education
High School Diploma -
Herbert H Lehman HS
Bronx, New York06-2005
Skills
- Upselling
- Brand promotion
- Promotional support
- Sales development
- Relationship building
- Money handling
- Verbal and written communication
- Sales trends
- Guest relations
- Client retention strategies
- Problem-solving
- Problem-solving skills
- Sales strategies
Certification
- Finance and Insurance
Timeline
Sales Manager
Morgan Automotive Group
07.2023 - Current
Sales Associate
Morgan Automotive Group
04.2016 - Current
- Finance and Insurance
High School Diploma -
Herbert H Lehman HS
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