Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Diligent with strong background in client relations and customer service. Successfully managed client accounts and resolved issues to enhance client satisfaction. Demonstrated effective communication and problem-solving skills in high-pressure environments.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Client Representative Associate
Vanguard
03.2024 - Current
Serve as initial point of contact for clients with employer sponsored plans.
Follow protocols and ensure clients are aware of all products and services.
Resolve any account issues
Helped train new hire classes on security and account information.
Outreach campaign where I reached out to participants to make sure they are aware of plan options and go over retirement goals.
Manager
Half Moon restaurant and saloon
02.2015 - Current
Manager of all the daily duties.
Beer orders
Liquor orders
Counting all of the Money
Scheduling
General Manager
Two Stones Pub
11.2021 - 12.2022
General Manager of all operations.
Scheduling
Beer and liquor ordering
Cash handling.
Creating menus
Manager
Suburban restaurant and beer garden
05.2017 - 11.2021
Scheduling
Beer ordering
Liquor ordering
Menu and beverage creating
Cash handling
Sales Associate
Exton Nissan
04.2015 - 12.2015
Drove business through phone calls and emails.
Sold cars to customers.
Made presentations and walk arounds on our products.
Inside Sales
Prime Pay
03.2014 - 01.2015
Sold Payroll, HSA, HRA, and did Taxes for companies.
Made email templates and made calls to existing and lost customers.
Attended conferences and meetings every month.
BDC Rep
Nucar Chevrolet
07.2012 - 02.2014
Phone calls to customers and new leads.
Emailing customers and new leads.
Sent out price quotes and certificate.
Estimate appraisals on trade in vehicles.
Product knowledge and knowing all rebates and incentives.
Worked as a team to accomplish goals and quotas for each month.
Head Server
Floga Bistro
03.2009 - 09.2013
Account Manager
Ace Marketing Group
01.2009 - 03.2012
Opened new accounts for customers
Managed accounts
Ran campaign meetings
Involved in leader conferences
Education
High school diploma - Journalism
Delaware Community College
Media, PA
05.2008
High School Diploma -
Unionville High School
Unionville, PA
06.2006
Skills
Account Management
Inside Sales
Outside Sales
Restaurant Management
Public Relations
Management
Customer Relations
Teamwork
Software Proficiency
Windows
Word
PowerPoint
E-mail
Internet
Certification
Driver's License
Securities Industry Essentials (SIE),
Series 6
Series 63.
Personal Information
Work Permit: Authorized to work in the US for any employer
Specialty Grants Program Analyst at Department of Drug and Alcohol Programs (DDAP)Specialty Grants Program Analyst at Department of Drug and Alcohol Programs (DDAP)