Summary
Overview
Work History
Education
Skills
Timeline
Generic

Justin Panholzer

Pompano Beach

Summary

Dynamic Sourcing Specialist at XO Global LLC with expertise in vendor management and exceptional communication skills. Proven track record in securing competitive charter pricing and resolving AOG issues efficiently. Adept at building strong relationships with clients and partners, ensuring seamless service delivery and enhancing customer satisfaction.

Overview

6
6
years of professional experience

Work History

Sourcing Specialist

XO Global LLC
Fort Lauderdale
07.2022 - Current
  • Apply well-developed communication, interpersonal and collaboration skills to build effective working relationships with vendors and partners.
  • Source Part 135 charters using Avinode with all different aircraft types to handle client charter requests from the sales advisors and retrieve pricing from our fleet sales department and off fleet broker sales teams
  • Handle recoveries that arise with AOG's, mechanical issues, crew duty, weather, and work with the client services team and with brokers to find backup aircraft within a client's paid budget

Client Service Representative and Account Manager

XO Global LLC
Fort Lauderdale
11.2019 - 07.2022
  • Assisted with private charter client services requests via email and phone such as catering, ground transportation, retrieving passenger details and other accommodations
  • Worked with brokers and operations to ensure each client experiences was seamless and provided the client with FBO details, departure times, and aircraft tail numbers.
  • Flight followed each trip to monitor status of the charter and handled any services issues with the client that relate to diversions, maintenance issues, or any other issues that may arise while the flight was in progress.

Front Desk Agent

Crane's Beach House
Delray Beach
03.2019 - 09.2019
  • Generated daily reports detailing occupancy levels, revenue amounts.
  • Managed cash drawer responsibly throughout shift.
  • Kept records of room availability and guest accounts, manually or using computers.
  • Resolved customer complaints promptly and courteously.

Education

MBA - Aviation Management

Lynn University
Boca Raton, FL
08-2019

BBA - Marketing

Florida Atlantic University
Boca Raton, FL
08-2018

Skills

  • Vendor management
  • Data analysis
  • Market research
  • Contract negotiation
  • Supply chain management
  • Customer service
  • Communication skills
  • Problem solving
  • Team collaboration
  • Supplier relationship management
  • Analytical thinking
  • Budget management
  • Relationship building

Timeline

Sourcing Specialist

XO Global LLC
07.2022 - Current

Client Service Representative and Account Manager

XO Global LLC
11.2019 - 07.2022

Front Desk Agent

Crane's Beach House
03.2019 - 09.2019

MBA - Aviation Management

Lynn University

BBA - Marketing

Florida Atlantic University

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