Adelina Thaqi
Bronx,NY
Summary
Experienced hospitality worker offering enthusiasm, dedication and exceptional work ethic. Trained in fine dining table and wine service with in-depth knowledge of various cuisine. Highly versatile and adaptable to fast-paced, changing restaurant environments with discerning customers and high standards.
Overview
14
14
years of professional experience
Work History
Hospitality Operation Specialist
Convene
03.2023 - Current
- Helped meet changing demands by recommending improvements to business systems or procedures.
- Frequently inspected production area to verify proper equipment operation.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Collected, arranged, and input information into database system.
- Facilitated change management initiatives, guiding teams through periods of transition while maintaining morale and productivity levels.
- Entered invoice data into company's invoicing system to enable proper tracking and record keeping.
- Promoted knowledge sharing within the company through the organization of well-maintained SOP repositories.
Captain
La Grande Boucherie
08.2021 - 03.2023
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
Server
Versa - Renaissance Hotel
11.2018 - 03.2020
- Assisted customers in selecting appetizers, entrees and desserts and recommended alternative items for food allergies and gluten intolerances.
- Welcomed guests with personable attitude and smile, offering to bring beverage orders while reviewing menu options.
- Minimized customer wait times by efficiently taking and filling large volume of orders each day.
- Set up and tore down all catering services in banquet halls and at customer locations.
- Wrapped silverware efficiently and organized napkins for up to 850 guests.
- Kept customer and food preparation areas clean and well-organized for maximum efficiency.
Server
The Breslin Bar & Dining Room
08.2018 - 03.2020
- Guided guests through dining rooms and provided needed assistance
- Provided high-quality service
- Completed opening and closing checklists according to set
- Regularly checked on guests to ensure satisfaction with each food course and beverages
- Collaborated with host, bus person, and cook to serve up food and beverage options.
- Assisted customers in selecting appetizers, entrees, and desserts and recommended alternative items for food allergies and gluten intolerances.
Hostess
Salvation Taco
08.2018 - 10.2018
- Greet and Seat Patrons
- Keep Track of and Facilitate Wait Staff Workflow
- Perform Opening and Closing Duties
- Stayed abreast of server availability and table turnover to make quick decisions about seating locations.
- Answered questions about food and order statuses for waiting customers.
- Scheduled reservations and notified servers and managers of large groups to prepare seating in advance.
- Supported management by resolving customer service and food-related issues to maintain guest satisfaction.
Server/Hostess/ Captain
White gold butcher
11.2016 - 08.2018
- Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
- Promoted desserts, appetizers and specialty drinks to optimize sales.
- Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware.
- Updated repeat customers on menu changes and new food and beverage offerings to maintain quality service relationships.
- Communicated with event coordinators to verify appropriate and adequate accommodations for larger parties.
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
Assistant Marketing Manager
Swiss diamod Hotel Lugano
02.2014 - 03.2015
- Mentored marketing personnel on best practices and protocol to maximize productivity.
- Coordinated with sales, marketing, technical service and customer relations to drive on-time, under-budget project completion.
- Managed web-based demand generation campaigns by collaborating with internal channels to develop brand consistency and best practices.
- Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
- Conducted market research to rationalize category and segment opportunities.
Assistant Manager
Viva Group Inc.
11.2011 - 08.2013
- Organized corporate and office meetings for up to 120 team members
- Scheduled meetings, appointments, and travel.
- Managed clerical needs of company employees, including copying, faxing, and file management
- Walked visitors to personnel and meeting locations.
- Welcomed guests and clients in an upbeat and friendly manner
Education
BBA - Economics
AAB University
Kosovo08.2014
Skills
- Ability to Learn Quickly
- Detail Oriented
- Self-motivated
- Extremely organized
- Point of Sale (POS) system operations
- Dining crew workflow optimization
- Food safety understanding
Timeline
Hospitality Operation Specialist
Convene
03.2023 - Current
Captain
La Grande Boucherie
08.2021 - 03.2023
Server
Versa - Renaissance Hotel
11.2018 - 03.2020
Server
The Breslin Bar & Dining Room
08.2018 - 03.2020
Hostess
Salvation Taco
08.2018 - 10.2018
Server/Hostess/ Captain
White gold butcher
11.2016 - 08.2018
Assistant Marketing Manager
Swiss diamod Hotel Lugano
02.2014 - 03.2015
Assistant Manager
Viva Group Inc.
11.2011 - 08.2013
BBA - Economics
AAB University
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