Justin Payne

Logistics Supervisor

Hello Fresh – Kent, WA
January 2024 – Present

• Lead daily transportation operations, overseeing driver dispatch, route execution, and on-time delivery performance.
• Manage a team of 10+ drivers and support staff, including temporary labor, with a focus on coaching, performance evaluations, and retention.
• Conduct driver training and mentoring on safety procedures.
• Investigate and resolve driver-related issues such as delivery failures, and scheduling conflicts.
• Track and optimize driver utilization rates through effective load planning and coordination with logistics planners.
• Enforce company policies and foster a culture of accountability, safety, and high performance.
• Maintain accurate records of driver performance, safety incidents, and corrective actions, escalating when necessary.
• Coordinated daily logistics activities for timely order fulfillment and customer satisfaction.

• Created delivery routes and conducted routine vehicle audits to ensure fleet readiness.
  
• Supported Hub Manager with daily operations and team oversight.
  
• Maintained clean, organized, and safe work environments.
  
• Handled returns and inventory processes to maintain stock accuracy.

• Mentored and trained new drivers, focusing on safety, efficiency, and customer service.
  
• Improved delivery timeliness and customer satisfaction through proactive communication.
  
• Conducted vehicle inspections and routine maintenance to ensure operational readiness.
  
• Delivered products safely in various driving conditions, following all traffic and safety laws.
  
• Ensured timely and damage-free deliveries to maintain customer trust and service standards.

• Picked, packed, and labeled merchandise for shipment.
  
• Operated electric pallet jack safely and efficiently.
  
• Maintained inventory accuracy and performed cycle counts.
  
• Lifted up to 50 lbs. and consistently met productivity targets.
  
• Collaborated with team members to meet daily shipping goals.

• Performed receiving, shipping, and inventory control tasks as needed.
  
• Operated electric pallet jacks and used shrink-wrap tools for order preparation.
  
• Verified shipments against packing lists and ensured quality standards.
  
• Assembled and secured pallets and crates for transportation.
  
• Maintained clean, safe, and organized workspaces.