Justin Peake
West Branch
Summary
Wireless specialist prepared for this role with strong technical expertise in wireless communication systems, troubleshooting, and customer support. Known for reliable team collaboration and adaptability to changing needs, consistently delivering results. Proficient in network optimization, device configuration, and providing exceptional user experiences with focus on achieving company goals.
Wireless communication professional with solid track record in implementing and optimizing wireless systems. Known for strong focus on team collaboration and achieving results, ensuring reliable connectivity and seamless operations. Highly adaptable to changing needs and proficient in technical troubleshooting and customer service excellence.
Outgoing Wireless Sales Associate offering Number years of expertise in fast-paced retail environments. Skillful in promoting sales and answering questions regarding calling plans and technology. Committed to maintaining customer satisfaction and achieving sales goals. Solid team player with positive attitude and in-depth knowledge of communications industry.
Overview
18
18
years of professional experience
Work History
Wireless Specialist
Verizon
02.2024 - Current
- Resolved wireless device and network issues, guiding customers through troubleshooting steps
- Supported account changes, plan adjustments, and feature activations with accurate documentation
- Explained device setup, upgrade options, and service features using clear, customer-focused communication
- Processed orders, returns, and exchanges while maintaining compliance with service policies
- Investigated billing discrepancies and corrected account information to improve service accuracy
- Educated customers on Verizon wireless products, promotions, and coverage options
- Collaborated with cross-functional teams to escalate complex cases and drive faster resolutions
- Conducted in-depth analysis of wireless network performance metrics, identifying areas of improvement and implementing targeted strategies.
- Improved customer retention rate by proactively identifying potential issues and recommending appropriate solutions.
- Maintained up-to-date knowledge of industry trends, incorporating emerging technologies into company offerings where applicable.
- Troubleshot and resolved complex connectivity problems, ensuring uninterrupted service for customers.
Boatswain's Mate
US Navy
07.2008 - 09.2012
- Executed mooring, anchoring, and line-handling operations during underway and in-port evolutions.
- Maintained deck equipment, rigging, and seaworthiness through routine inspections and preventive upkeep.
- Assessed safety hazards and enforced seamanship procedures during flight deck and deck evolution operations.
- Operated small boats and assisted with launch, recovery, and transfer missions.
Education
High School Diploma -
Alcona High School
Lincoln, MI06.2008
Skills
Great at sales and with people Very friendly and patient person Easy going easy to get along with Hard working always on time very dependable Can work independently or with group
Timeline
Wireless Specialist
Verizon
02.2024 - Current
Boatswain's Mate
US Navy
07.2008 - 09.2012
High School Diploma -
Alcona High School