Justin Pena
Grapevine,TX
Summary
Accomplished retail and restaurant management professional with over 20 years of experience in general operations. Expertise in leading diverse teams, optimizing operational processes, and implementing strategic cost-saving initiatives. Demonstrated ability to enhance business performance through strategic planning, staff development, and innovative problem-solving. Committed to driving efficiency and fostering a culture of continuous improvement.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Perishable Leader
Central Market/HEB
Dallas, Texas
05.2011 - Current
- Experience leading teams of 20 to 45 partners, three department leads, and three assistant managers while consistently meeting or exceeding departmental KPIs and objectives.
- Develop and implement strategic plans to optimize departmental operations, resulting in year-over-year double-digit sales comps, increased unit growth, while exceeding budgeted revenue.
- Oversee budget planning and allocation, ensuring resources are utilized effectively to achieve departmental goals, while maintaining financial responsibility.
- Conduct performance evaluations, provide regular feedback, and implement training programs to support employee development and career progression.
- Foster a culture of collaboration and teamwork, promoting open communication, and idea-sharing among team members to drive innovation and problem-solving.
- Establish and maintain strong relationships with other teams throughout the store and third-party suppliers to support the seamless execution of departmental initiatives.
- Demonstrate strong leadership skills in times of change or challenge, guiding team members through transitions and maintaining morale and motivation
- H-E-B
Store Manager
Save a lot
Garland, Texas
04.2009 - 05.2011
- Managed store operations, encompassing sales performance, inventory control, staffing, and customer service.
- Enhanced customer loyalty through strategic promotional efforts.
- Onboarded and guided a dynamic team of 35-45 sales associates to develop a culture emphasizing responsibility, teamwork, and ongoing enhancement.
- Implemented effective inventory management processes to maintain stock levels, minimize shrinkage, and ensure product availability to meet customer demand
- Maintained a high standard of visual merchandising and store presentation, creating an inviting and engaging shopping environment for customers.
- Regularly conducted performance evaluations, provided feedback on progress, and implemented targeted training programs.
- Maintained strong client connections by understanding and resolving their concerns, enhancing shopping experiences.
- Analyzed sales data and market trends to identify opportunities for growth, develop pricing strategies, and make informed business decisions.
- Coordinated efforts with area teams for successful marketing campaigns, new product introductions, and customer loyalty.
General Manager
McDonalds
Ocala, Florida
02.2005 - 04.2009
- Directed all operational aspects including staffing, training, and scheduling to ensure effective functionality.
- Implemented strategic initiatives to drive sales growth, increase profitability, and achieve business targets, resulting in minimal shrinkage and increased revenue growth.
- Managed inventory levels and food costs through effective ordering, monitoring, and waste reduction strategies, optimizing profitability while maintaining product quality and freshness.
- Provided leadership and guidance to a diverse team of employees consisting of over 50 employees, two co-managers, and seven shift leads, setting a positive work environment focused on teamwork, accountability, and continuous improvement.
- Conducted regular performance evaluations, provided feedback, and identified training opportunities to develop employees' skills, and support career progression.
- Ensured compliance with all McDonald's operational standards, policies, and procedures, as well as local health and safety regulations, to maintain a safe and sanitary environment for customers and employees.
- Built and maintained strong relationships with customers, addressing their needs and concerns to ensure a positive dining experience, and drive customer satisfaction and loyalty.
- Collaborated with Area Managers and Franchise Owners to implement marketing initiatives, promotions, and new product launches, driving brand awareness and customer engagement.
Education
Associate of Applied Science - Management
Del Mar College
Corpus Christi, TX06-2006
Skills
- Skilled in Word, Excel, and PowerPoint
- Proficient with Workforce Manager
- Excellent at time management and labor budgeting
- Excellent organizational skills
- Conflict Management
- Training and development
- Profit and loss management
- Data analytics
- Food safety compliance
- Merchandising strategies
- Inventory management
- Financial tracking
- Employee coaching
Activities
- Reading
- Outdoor Enthusiasts
- Cooking
- Golfing
- Traveling
Certification
- FSP Certified
Accomplishments
- Winner of the Harvey Mabry "Excellence in Management" award for 2021
- Winner of the "Great people" award for 2022
- Wellness champion from 2011-2021
Timeline
Perishable Leader
Central Market/HEB
05.2011 - Current
Store Manager
Save a lot
04.2009 - 05.2011
General Manager
McDonalds
02.2005 - 04.2009
Associate of Applied Science - Management
Del Mar College
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