JUSTIN PEREZ
riverside
Summary
Dynamic Service Technician with a proven track record at Ford Of Upland, skilled in troubleshooting and automotive maintenance. Enhanced customer satisfaction through effective communication and implemented process improvements that reduced repair turnaround time. Proficient in engine repair and committed to delivering high-quality service with strong attention to detail.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Service Technician
Ford Of Upland
03.2023 - Current
- Assisted in troubleshooting and diagnosing equipment malfunctions.
- Learned to operate diagnostic tools and repair equipment under supervision.
- Followed safety protocols while performing maintenance tasks.
- Supported senior technicians in completing service requests efficiently.
- Collaborated with team members to troubleshoot complex automotive problems.
- Maintained accurate records of services performed and parts used for inventory management.
- Implemented process improvements that reduced turnaround time for vehicle repairs.
- Utilized diagnostic tools and equipment to identify vehicle issues efficiently.
- Assisted in maintaining accurate records of repairs, parts inventory, and service history.
- Improved workflow efficiency by organizing workstations and prioritizing tasks effectively.
- Enhanced customer satisfaction through effective communication regarding service updates and recommendations.
- Dismantled faulty assemblies to repair or replace worn or damaged parts.
Service Technician
FULLERTON FORD
09.2022 - 02.2024
- Collaborated with senior technicians to enhance repair processes and service quality.
- Replaced gaskets, flushed coolant and performed tune-ups as part of minor vehicle maintenance.
- Assisted in rebuilding, replacing and repairing vehicle parts such as engines, brakes, transmission lines, and electrical assemblies.
- Raised vehicle on hydraulic jack or hoist to gain access to mechanical units bolted to underside of vehicle.
- Inspected cars to diagnose problems and perform repairs.
- Conducted road tests on vehicles per to verify safe operating order of vehicle.
- Advised customers on general vehicle condition, work performed and suggested future repairs.
- Assisted in auto repair and maintenance tasks by performing engine tune-ups, grinding valves and rebuilding [Type] and [Type] motors.
- Maintains vehicle records by recording service and repair tasks, using [Software] and [Software].
- Created estimates by taking into consideration time, labor and parts costs for vehicle repairs.
- Used wrenches and hoists to remove units such as engines and transmissions.
Helper
TOMS TRUCK CENTER
02.2022 - 09.2022
- Operated diagnostic tools to identify problems, improving accuracy in maintenance tasks.
- Documented service records and repair logs, maintaining compliance with industry standards.
- Collaborated with team members to streamline processes, reducing turnaround time for repairs.
- Implemented inventory tracking systems for tools and parts, improving resource management efficiency.
- Assisted in conducting routine inspections of systems/equipment being serviced—identifying any anomalies or potential risks for immediate action before they escalated into more significant problem issues.
- Gained proficiency in various tools and equipment, enhancing versatility as a technician helper.
- Assisted technicians in complex tasks, resulting in increased efficiency and reduced downtime.
Service Porter
FORD OF MONTEBELLO
12.2020 - 01.2022
- Maintained cleanliness and organization of service areas to enhance operational efficiency.
- Assisted with vehicle maintenance checks, ensuring optimal function and safety standards.
- Coordinated delivery and retrieval of vehicles, streamlining service processes for customers.
- Supported service team by preparing workspaces and supplies, improving workflow effectiveness.
- Trained new porters on best practices for efficient service and equipment handling.
- Implemented inventory management system for tools and supplies, reducing waste and improving accessibility.
- Developed standard operating procedures for daily tasks, promoting consistency in service delivery.
- Demonstrated strong problem-solving skills when addressing any issues that arose during daily operations or customer interactions.
- Enhanced customer satisfaction by promptly greeting and directing them to the appropriate service area.
- Displayed adaptability during periods of high volume or unexpected challenges within the workplace, ensuring seamless day-to-day operations despite unforeseen circumstances.
Education
Associate of Science - AUTOMOTIVE TECHNICIAN
Universal Technical Institute
Long Beach, CA11-2021
High School Diploma -
SIATECH INDEPENDENT CHARTER HIGH SCHOOL
Los Angeles, CA06-2017
Skills
- Installation and repair
- Attention to detail
- Preventive Maintenance
- Customer service
- Valid Driver's license
- Troubleshooting skills
- Software configuration
- Electrical systems
- Automotive maintenance
- Vehicle inspections
- Hybrid systems
- Engine repair
- Brake systems
- Engine installations
- Mechanical diagnosis
- Parts ordering and replacement
Certification
- CST - Certified Service Technician
- Certified TECHNICIAN, FORD MOTOR COMPANY - 4 YEARS
Languages
Spanish
Professional Working
English
Full Professional
Timeline
Service Technician
Ford Of Upland
03.2023 - Current
Service Technician
FULLERTON FORD
09.2022 - 02.2024
Helper
TOMS TRUCK CENTER
02.2022 - 09.2022
Service Porter
FORD OF MONTEBELLO
12.2020 - 01.2022
Associate of Science - AUTOMOTIVE TECHNICIAN
Universal Technical Institute
High School Diploma -
SIATECH INDEPENDENT CHARTER HIGH SCHOOL