Justin Peterson
Pensacola
Summary
Dynamic leader with proven expertise in operations management and customer relations at Uhaul. Enhanced productivity by streamlining workflows and boosting customer satisfaction. Skilled in training and development, fostering a culture of continuous improvement. Master de-escalator and decisive decision maker in the face of adversity.
Overview
14
14
years of professional experience
Work History
General Manager
Uhaul
06.2015 - Current
- Collaborated with team to streamline operational workflows and enhance productivity.
- Assisted in developing strategies to improve customer satisfaction and engagement.
- Supported daily operations by managing schedules and coordinating team activities.
- Maintained inventory control systems to ensure product availability and accuracy.
- Contributed to staff training initiatives, fostering a culture of continuous improvement.
- Engaged in market research to identify trends and inform strategic planning efforts.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
Field Relief Manager/ GMIT
Uhaul
08.2014 - 06.2015
- Led team in daily operations, ensuring efficient workflow and adherence to company policies.
- Developed training programs for new hires, enhancing onboarding experience and reducing ramp-up time.
- Streamlined inventory management processes, improving accuracy of stock levels and reducing discrepancies.
- Implemented customer service initiatives, elevating customer satisfaction ratings through effective communication strategies.
- Provided coverage to existing GM's in light of there absences.
Customer Service Representative
Uhaul
10.2013 - 08.2014
- Resolved customer inquiries and issues through effective communication and problem-solving skills.
- Managed high-volume call center environment, maintaining professionalism under pressure.
- Implemented process improvements to enhance service delivery and efficiency.
- Trained new team members on customer service protocols and system navigation.
Server Assistant
Alhambra Dinner Theatre
03.2012 - 06.2013
- Assisted servers in delivering food and beverages to enhance dining experience.
- Maintained cleanliness and organization of dining areas to ensure operational efficiency.
- Communicated effectively with kitchen staff to expedite order fulfillment and service speed.
- Supported staff training on menu items and daily specials to improve customer knowledge.
- Collaborated with team members to manage high-volume service periods seamlessly.
- Monitored guest satisfaction, addressing concerns promptly to foster positive experiences.
Education
No Degree - General Studies
Florida State College
Jacksonville, Florida, FLHigh School Diploma -
Sandalwood
Jacksonville, FL06-2013
Skills
- Leadership and team building
- Team player
- Efficient multi-tasker
- Effective leader
- Time management
- Staff management
- Customer relations
- Training and development
- Proficient in resolving issues
- Operations management
- Collaborative team member
- Goal setting
- P&L management
- Motivation
- Customer retention
- Performance analysis
Timeline
General Manager
Uhaul
06.2015 - Current
Field Relief Manager/ GMIT
Uhaul
08.2014 - 06.2015
Customer Service Representative
Uhaul
10.2013 - 08.2014
Server Assistant
Alhambra Dinner Theatre
03.2012 - 06.2013
No Degree - General Studies
Florida State College
High School Diploma -
Sandalwood