Justin Pfrommer
Highland,Indiana
Summary
Thoughtful and organized multi-tasker with over a decade of customer service experience. Able to self-motivate, prioritize, and effectively work to complete many tasks calmly under pressure. Ambitious learner with the desire to grow in sales knowledge and expertise.
Overview
12
12
years of professional experience
Work History
Automotive Service Advisor
Webb Hyundai
07.2023 - Current
- Greet customers as they arrive for their appointments and ask open-ended questions to determine needs
- Perform vehicle check-ins and walk around inspections using a Dealertrack-Xtime software tablet
- Process payments, review invoices, and perform active delivery with customers
- Maintain brand specific training and procedures
Automotive Service Advisor
Levin Tire And Service Center
08.2022 - 07.2023
- Suggested repair and add-on services that would be beneficial to customers and improve bottom line
- Developed estimates by sourcing available parts and supplies to complete a vehicle repair
- Contacted the fleet management companies that required prior authorization to repair vehicles
- Maintained and organized the tire warehouse inventory
Automotive Service Advisor
Webb Hyundai
09.2012 - 08.2022
- Maintained high customer satisfaction standards to meet or exceed target goals
- Obtained relevant details from customers regarding their service visit needs
- Maintained up-to-date knowledge of product and service changes
- Delegated work to technicians based on their skill level and repair difficulty
Education
Lake Central High School
2011
Skills
- Customer Service
- Teamwork
- Time Management
- Repair Estimating
- Sales
- Appointment Scheduling
Timeline
Automotive Service Advisor
Webb Hyundai
07.2023 - Current
Automotive Service Advisor
Levin Tire And Service Center
08.2022 - 07.2023
Automotive Service Advisor
Webb Hyundai
09.2012 - 08.2022
Lake Central High School
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