Justin Phan
Lewisville,TX
Summary
Experienced logistics leader with a proven track record in managing distribution operations, optimizing supply chain processes, ensuring timely deliveries, and maintaining high standards of inventory control and safety compliance. Thrives in dynamic environments, excelling in warehouse management, transportation coordination, and process improvement. Focuses on operational efficiency and customer satisfaction, making a valuable asset in any logistic distribution role.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Inbound Distribution Manager
HD Supply Facilities Maintenance
03.2023 - Current
- Managed warehouse operations, ensuring proper storage and handling of products to maintain quality.
- Maintained accurate records of all incoming shipments, ensuring proper documentation for regulatory compliance purposes.
- Developed strong relationships with vendors and suppliers to ensure timely deliveries and accurate inventory data.
- Implemented safety protocols within the warehouse, reducing workplace incidents and maintaining compliance with OSHA regulations.
- Reviewed transportation invoices for accuracy, identifying discrepancies and ensuring prompt resolution.
- Conducted regular performance reviews for distribution staff, providing constructive feedback and setting goals for improvement.
- Improved delivery times with strategic route planning and reallocation of resources.
- Implemented cross-training initiatives for employees, increasing overall productivity and operational efficiency within the department.
- Developed and managed operating budget, meeting department goals.
- Collaborated with other managers to develop comprehensive logistics strategies that aligned with broader organizational goals.
- Documented safety action plans, quality initiatives and team performance into computer system.
- Oversaw facility maintenance activities, scheduling repairs as needed to keep equipment operating at peak efficiency.
- Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
- Led improvement initiatives to advance operational efficiencies and increase revenue.
- Oversaw warehouse staff and maintained efficiency in fast-paced environment.
- Tracked production and quality control systems to proactively identify deficiencies.
Outbound Operations Manager
Bed Bath & Beyond
04.2020 - 03.2023
- Responsible for 80 associates across pack and ship alone processing areas
- Reduced total cost/carton by 5% in 2022 and by 10% in 2021
- Introduced process improvement techniques via Kaizen/Lean methodologies to improve efficiency by 15%
- Reduced team turnover by 30% and achieved 98% TQM by leading through process improvement and 5S practices
- Lead labor initiatives resulting in overall business improvement ranging from 22% across outbound department with introduction of cost standard and push for productivity
- Coached leadership team to level-set performance from respective teams, process implementations helped team overall average reach 94% consistently
- Lead initiatives reducing waste of materials, including reorganizing workflow, 5S workstations and restructuring job duties
- Focused on maintaining daily budget for operation and ensuring team did not exceed daily operational allocation (headcount, time on task and productivity behaviors)
Operations Specialist
Grubhub Inc.
11.2018 - 04.2020
- Daily, weekly, and monthly preparation and planning to identify and prioritize action steps, set timelines, identify, and allocates resources necessary to accomplish departmental objectives
- Responsible for investigating problems, generating recommendations, and implementing solutions based on the use of analytical tools
- Implemented standard operation procedures across e-commerce and shipping to aid in goods processing and timely delivery to customer
- Managed daily financial impact and productivity, providing, and implementing solutions to management team
Outbound Area Manager
Bed Bath & Beyond
09.2016 - 11.2018
- Processed 2,500-5,500 orders daily, maintaining productivity and workflow with 92% successful shipping rate
- Direct lead of day-to-day floor operations, overseeing team of 60 associates in clerical, pick, pack, and sort functions
- Direct lead of 2 successful e-commerce peak seasons, each breaking throughput record for sort/pack for the network
- Drove daily goals for inventory control including start-up, hourly check-ins, and associate coaching for time on task behaviors
- Drive team to meet Key Performance Indicator (KPI) goals as part of the Operations Balanced Scorecard in the areas of Safety, Quality, Service, Cost and Morale.
- Planned and managed employee engagement initiatives through coaching and proper follow-up past onboarding phase
Process Assistant Manager
Amazon
04.2014 - 08.2016
- Floor lead for 60+ associates in daily task, planning and execution
- Provided support to process manager to ensure alignment of process improvement. Ensuring associates followed processes to push efficiency within the DC
- Coached associate behavior to ensure alignment and execution of task within day-to-day functions
- Developed and implemented supportive culture for training and accountability
- Provided strategic and innovative leadership for process improvement, employee engagement and training
- Tracked and updated SOP system on a weekly basis to ensure alignment on roles and responsibilities
Education
Mechanical Technology Certificate - Automotive Engineering
Universal Technical Institute
Dallas, TX01.2011
Skills
- SCI
- SAP
- WMS Manhattan
- Warehousing operations
- Operational excellence
- Supply chain optimization
- Warehouse management
- Quality management
- Performance evaluation
- Supply chain management
- Lean principles
- Critical thinking
Certification
- GLOBAL SUPPLY CHAIN
- Kaizen & Lean Fundamentals
- Bed Bath & Beyond
- Lewisville, TX
- PROFESSIONAL
- Anti-Harassment Training
- Leadership Management
Responsibilities
- Bed Bath & Beyond – Kroger Partnership
- Lead on-site processing of over 50k units to 5 Kroger site stores for grand opening launch
- Responsible for associate training and delegation of task for units processing at fulfillment center
- Handled all WM implementation of processes and procedures for FC rollout, training as well as utilization
- Collaborated for aligned execution across multiple leaders from, procurement, transportation, vendor, corporate, planning and purchasing to ensure timely delivery of goods from BBBY to Kroger
- Bed Bath & Beyond – ORDC Lead
- Responsible for team launch and shipping to over 200 stores for active receiving of bulk product
- Lead for training and implementation of ORDC ship to store process
- Created documentation and worked with colleagues to ensure network rollout and utilization
- Collaborated for aligned execution across multiple leaders within the network to ensure aligned practices for ORDC initiatives
- Bed Bath & Beyond – Safety Captain
- Responsible for rollout of safety initiatives for site and FC network. Leading employee engagement initiatives and strategy implementation to decrease incident rate
- Drove a safety culture resulting in a reduction in over safety incidents to 1.5% from 1.75%
- Lead bi-weekly meetings to align on monthly safety initiatives and goals
- Addressed callouts and concerns for issues pertaining to safety non-compliances to upper management
- Initiatives lead to 20% decrease in safety issues and 120 days on-site without incident
- Bed Bath & Beyond – Lewisville Fulfillment Center Launch
- Responsible for launch of the Lewisville e-commerce fulfillment facility, worked across corporate and supply chain team to plan and execute launch
- Oversaw training and onboarding of 300 associates across 4 different departments
- Lead introduction training for WMS systems for clerical workers and implemented sustainable processes to ease onboarding for the first 30 days
- Tracked associate headcount from distribution to fulfillment center to ensure accuracy
Languages
Vietnamese
Spanish
Timeline
Inbound Distribution Manager
HD Supply Facilities Maintenance
03.2023 - Current
Outbound Operations Manager
Bed Bath & Beyond
04.2020 - 03.2023
Operations Specialist
Grubhub Inc.
11.2018 - 04.2020
Outbound Area Manager
Bed Bath & Beyond
09.2016 - 11.2018
Process Assistant Manager
Amazon
04.2014 - 08.2016
Mechanical Technology Certificate - Automotive Engineering
Universal Technical Institute
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