Justin Pickney
Hayward,CA
Summary
Aspiring Medical Manager. Friendly, outgoing, and a team player with hard-working and driven nature. Seeking for a position to be able to apply outgoing skills and customer service experience to ensure customer satisfaction.
Overview
8
8
years of professional experience
Work History
Customer Access Assistant
Stanford Healthcare
09.2023 - Current
- Responded to a high-volume of incoming telephone calls and referrals
- Assisted patients in registering and canceling appointments
- Accurately documented and routed calls to the proper department
- Identified urgent customer needs or operational issues, and escalated appropriately
- Efficiently navigated medical records and ensured patient information is up-to-date and accurately entered in the correct location
- Met all regulatory and compliance standards
- Delivered high-level of customer service
- Followed documented protocols and guidelines
- Met and exceeded departmental quality assurance standards
- Used functionality of the telephone system
Lead Ride Ambassador
Soiree Valet
02.2022 - 01.2023
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows
- Handled customer complaints, resolved issues
- Helped with planning schedules and delegating assignments to meet coverage and service demands
- Conducted meetings with staff every shift
- Submitted daily paperwork
- Opened and closed operations.
Amazon Delivery Driver
HI-5 Express
11.2020 - 02.2021
- Completed on-time deliveries by choosing the best and most efficient routes
- Delivered packages to customer doorsteps and business offices
- Kept detailed records of completed or in-progress deliveries using hand-held devices and camera images
- Performed walk around on delivery vehicle before beginning the shift to verify correct and safe operating order
- Loaded truck and properly secured items to prevent damage for deliveries
- Refilled truck after completing deliveries to return in ready-to-use condition
- Reviewed routes and expected delivery time frames to determine the order of deliveries
Assistant Manager
Foot Locker Inc.
09.2018 - 02.2020
- Analyzed and properly processed product returns and assisted customers with other selections
- Helped customers with questions, problems, and complaints in person and via telephone
- Organized racks and shelves to maintain the visual appeal of the store
- Worked collaboratively in a team environment
- Collaborated with team to complete store maintenance, stocking, merchandising
- Stocked shelves and supplies and organized displays
- Suggested accessories and complementary purchases
- Prepared merchandise for the sales floor by pricing or tagging
- Accepted and processed returns
- Ensured that all customers received great customer service
- Coached team on effective upselling and cross-selling methods
- Trained team members in successful strategies to meet operational and sales targets.
Usher
AEGWorldwide
01.2019 - 06.2019
- Greeted customers with a smile and provided friendly, knowledgeable service
- Assisted patrons with seating by giving directions and lighting paths
- Directed ticket holders to seats and facility locations
- Provided information about current and future events at the facility.
Quality Control Inspector
QAS Solutions
09.2017 - 01.2019
- Evaluated components and final products against quality standards and manufacturing specifications
- Performed visual inspections on various Tesla Models
- Performed tests on parts to ensure safety regulations were met.
Store Associate
In-n-out Burger
10.2016 - 09.2017
- Consistently provided friendly guest service and heartfelt hospitality
- Operated the drive-through window and sales register quickly and efficiently
- Promptly and empathetically handled guest concerns and complaints
- Prepared items for later use to save staff time during busy hours
- Maintained a clean and safe environment, including in the kitchen, bathrooms, parking lot, and dining room
- Maintained high standards of customer service during high-volume, fast-paced operations.
Colt Necessities Manager
Marketing & Management Academy
09.2016 - 06.2017
- Provided great customer service
- Put together schedules for classmates
- Responsible for taking count of money before and after shift
- Made sure inventory was accurate.
Education
Bachelor of Science - Business Administration/ Marketing Management
California State University - Los Angeles
Los Angeles, CA05.2023
Associate of Arts - Business Administration
De Anza College
Cupertino, CA06.2021
Associate of Arts - Liberal Arts: Business & CIS Emphasis
De Anza College
Cupertino, CA06.2021
High School Diploma -
James Logan High School
Union City, CA01.2017
Skills
- Leadership
- Fast and efficient
- Friendly and helpful
- Excel
- Active Listening
- Complaint Handling
- Problem-solving abilities
- Word
- Staff Training
Additional Information
Developed a Marketing Plan for the classes online company, Presented the Marketing Plan in multiple trade-show competitions, Presented an Elevator Pitch to judges, Managed Colt Necessities & Popcorn Stand, Scheduled classmates to work shifts
Timeline
Customer Access Assistant
Stanford Healthcare
09.2023 - Current
Lead Ride Ambassador
Soiree Valet
02.2022 - 01.2023
Amazon Delivery Driver
HI-5 Express
11.2020 - 02.2021
Usher
AEGWorldwide
01.2019 - 06.2019
Assistant Manager
Foot Locker Inc.
09.2018 - 02.2020
Quality Control Inspector
QAS Solutions
09.2017 - 01.2019
Store Associate
In-n-out Burger
10.2016 - 09.2017
Colt Necessities Manager
Marketing & Management Academy
09.2016 - 06.2017
Bachelor of Science - Business Administration/ Marketing Management
California State University - Los Angeles
Associate of Arts - Business Administration
De Anza College
Associate of Arts - Liberal Arts: Business & CIS Emphasis
De Anza College
High School Diploma -
James Logan High School
Similar Profiles
Kristina SambranoKristina Sambrano
Patient Admin Specialist IV- GI/Liver Dept at Stanford HealthcarePatient Admin Specialist IV- GI/Liver Dept at Stanford Healthcare
Michele MagdalenoMichele Magdaleno
Communication Specialist I at Stanford HealthcareCommunication Specialist I at Stanford Healthcare
Coleen TriunfanteColeen Triunfante
Operations Manager Patient Transport at Stanford HealthcareOperations Manager Patient Transport at Stanford Healthcare