Justin Pinto
Jacksonville,NC
Summary
Dynamic Electronics Repair Technician with a proven track record, excelling in advanced troubleshooting and customer service. Adept at diagnosing complex issues and implementing effective solutions, I leverage my technical expertise and strong communication skills to enhance client satisfaction and drive operational success. Committed to continuous learning and improvement.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Electronics Repair Technician
IFixNC
Jacksonville, NC
08.2022 - Current
- Repaired hardware and software issues on laptops, desktops, consoles, mobile devices, and macOS systems, including HDMI port replacements and minor soldering
- Removed malware and performed system cleanup, educating customers on safe browsing practices and basic endpoint security
- Resolved network connectivity issues through diagnostics of physical components and basic configuration adjustments
- Backed up, transferred, and restored user data during drive replacements and OS reinstalls with a focus on data privacy
- Delivered clear technical support to customers and maintained internal documentation for recurring repair scenarios
- Collaborated with team to manage high repair volumes while ensuring service quality and timely resolutions
FIELD PROJECT TECHNICIAN
Ebryit inc.
Jacksonville, NC
06.2022 - 08.2022
- Logged repair activities and maintained detailed records for hardware/software diagnostics and resolutions
- Evaluated incoming service requests, identifying root causes to prioritize and assign appropriate repair strategies
- Managed daily workflow and repair queue, balancing efficiency with quality to meet service targets
- Performed end-to-end troubleshooting and repair of devices, addressing both hardware faults and software conflicts
RAMP AGENT
Delta Global Services
Jacksonville, NC
08.2018 - 09.2019
- Supported daily airport operations to ensure safe, timely, and compliant travel procedures
- Operated ground service equipment and coordinated with team members in a fast-paced environment
- Applied technical problem-solving skills to address operational and customer issues
- Maintained aircraft maintenance records in compliance with FAA regulations and audit standards
- Assisted with documentation and reporting for internal audits and regulatory requirements
ARMED PROTECTIVE SECURITY OFFICER
Paragon Systems Inc.
Washington, DC
06.2012 - 12.2014
- Enforced physical security protocols to protect DHS personnel and assets
- Maintained and updated infrastructure documentation to ensure standardization across operations
- Coordinated with adjacent security teams in high-pressure, real-time scenarios
- Completed after-action reports to support incident tracking and administrative compliance
LANDING SUPPORT SPECIALIST
United States Marine Corps
Camp Lejeune, NC
10.2005 - 03.2010
- Coordinated personnel, supplies, and equipment flow to support strategic mobility operations
- Maintained forklift licenses and performed preventive maintenance on 5K and TRAM forklifts
- Applied critical thinking to analyze problems, evaluate solutions, and make timely decisions
- Demonstrated professionalism and teamwork in dynamic, mission-focused environments
- Maintained accurate operational records supporting audit and compliance requirements
- Prepared and provided essential documentation for Supply, Fiscal, and Comptroller teams
Education
MASTER'S - INFORMATION TECHNOLOGY
American Military University
Charles Town, WV04-2025
BACHELORS - HOMELAND SECURITY
American Military University
Charles Town, WV01.2021
ASSOCIATES - GENERAL STUDIES
Northern Virginia Community College
Annandale, VA01.2017
HIGH SCHOOL DIPLOMA -
John I Leonard High School
Greenacres City, FL, NC06.2005
Skills
- Malware Removal & System Remediation
- Internet Connectivity & Network Troubleshooting
- Endpoint Security Support & System Hardening
- Mobile Device & Cell Phone Repair (Android/iOS)
- macOS Troubleshooting & Hardware Repair
- Minor Soldering & HDMI Port Replacement
- Hardware Diagnostics & Component-Level Repair
- Technical Documentation & Issue Tracking
- Customer Service & Technical Support (Tier I/II)
- Basic Log Review & Error Analysis
- Windows OS Troubleshooting & Driver Support
- Time Management & Workflow Efficiency
- Team Collaboration & Communication Skills
- Adaptability in Fast-Paced Environments
Certification
- CompTIA ITF+
- CompTIA A+
- CompTIA Network+
- CompTIA Security+
- Certified Ethical Hacker (CEH)
- Microsoft 365 Fundamentals
References
References available upon request.
Timeline
Electronics Repair Technician
IFixNC
08.2022 - Current
FIELD PROJECT TECHNICIAN
Ebryit inc.
06.2022 - 08.2022
RAMP AGENT
Delta Global Services
08.2018 - 09.2019
ARMED PROTECTIVE SECURITY OFFICER
Paragon Systems Inc.
06.2012 - 12.2014
LANDING SUPPORT SPECIALIST
United States Marine Corps
10.2005 - 03.2010
MASTER'S - INFORMATION TECHNOLOGY
American Military University
BACHELORS - HOMELAND SECURITY
American Military University
ASSOCIATES - GENERAL STUDIES
Northern Virginia Community College
HIGH SCHOOL DIPLOMA -
John I Leonard High School
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