JUSTIN POLMAN
Las Vegas
Summary
Management professional with track record of effective team leadership and operational oversight. Consistently achieves goals through collaborative efforts and adaptability to changing demands. Skilled in conflict resolution, process improvement, and fostering positive work environment.
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
22
22
years of professional experience
Work History
ASM
ASM
06.2012 - Current
- SASM, ASM Sales, ASM Admin, Zone 2, Zone 3
- Advanced store sales position, restructuring departments and modeling customer service techniques to employees.
- Drive specialty sales growth through teaching and training, goal setting, and follow up.
- Mentored many entry-level associates to achieve leadership positions and quickly became leadership trainer for new store managers.
- Motivated staff to meet individual and team goals by assisting customers and upselling products.
- Increased sales 24% over previous year by responding to consumer demand and motivating team to provide excellent customer service.
- Planned for upcoming store-wide events impacting department, supporting store promotions and sales initiatives with knowledgeable advice and team contributions.
Department Manager
Lowe's
06.2009 - 06.2012
- Appliances/ Cabinets/ Home Org.
- Teach and train on sales systems, product knowledge, advanced selling tactics.
- Facilitate counts in the departments and control the flow of product.
- Meet and exceed sales goals.
Sales Specialist Kitchen Design
Lowe's
01.2006 - 06.2009
- Carried out high-quality Kitchen design work with little oversight.
- Built lasting relationships with installers and customers.
- Problem solve on complex projects and find solutions.
- 20/20 certified level 2.
Wireless Supervisor
Best Buy
01.2003 - 01.2006
- Managed cell phone sales team.
- Signed up customers for plans with multiple providers.
- Trained associates on new product and plans.
- Appliance/ Home theater sales support.
Education
High School Diploma -
Granada Hills High
Granada Hills, Ca06.1994
Skills
- Customer relations
- Multitasking
- Motivation
- Problem-solving
- Relationship Building
- Teamwork and collaboration
- Friendly, positive attitude
- Customer service
- Flexible and adaptable
- Attention to detail
- Critical thinking
- Decision-making
- Problem resolution
Timeline
ASM
ASM
06.2012 - Current
Department Manager
Lowe's
06.2009 - 06.2012
Sales Specialist Kitchen Design
Lowe's
01.2006 - 06.2009
Wireless Supervisor
Best Buy
01.2003 - 01.2006
High School Diploma -
Granada Hills High
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