Summary
Overview
Work History
Education
Skills
community Service
Additional Information
Timeline
Generic

Justin Porr

Harrisburg,PA

Summary

Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service. Resourceful Account Manager with excellent client oversight, issue resolution and relationship-building expertise.

Overview

10
10
years of professional experience

Work History

Hiring and Account Manager

Environmental Cleaning Solutions
03.2021 - Current
  • Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
  • Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
  • Educated clients on new products or services to increase customer engagement with brand.
  • Facilitated client satisfaction and renewed customer relations to drive growth.
  • Evaluated client needs and developed tailored solutions to increase positive customer ratings.
  • Coordinated with internal teams to facilitate prompt delivery of client projects.
  • Monitored and analyzed customer feedback to identify opportunities for improvement.
  • Developed and implemented strategies to increase client retention.

HR Payroll Specialist

Harrisburg School District
03.2015 - 03.2021
  • Resolved payroll discrepancies quickly and successfully.
  • Provided customer service to employees regarding payroll inquiries and issues.
  • Maintained strict confidentiality of all payroll information and records.
  • Uploaded time records into computer system and made adjustments to create accurate database for payroll processing functions.
  • Verified and submitted timekeeping information for accurate and efficient payroll processing.
  • Performed calculations in overtime, vacation, and sick hours to provide accurate data to payroll processing database.
  • Collaborated with human resources, accounting and other departments to confirm payroll accuracy.

Defined Benefits Business Process Auditor

Novitas, Highmark Medicare Services
02.2013 - 12.2014
  • Supported functional and cross-functional projects and implemented process improvements.
  • Supported vendor partner discussions with timely research, analysis and reports.

Education

Bachelor of Arts - Business Administration And Finance

Central Penn Business College
Summerdale, PA
05.2011

Skills

  • Key Account Generation
  • Excellent Negotiating Tactics
  • Business Development and Planning
  • Event Planning
  • Prioritizing Workflows
  • Issue Resolution
  • Time Management
  • Customer Satisfaction
  • Customer Relationship Management

community Service

  • Student teacher for Steelton-Highspire School (2004)
  • Legacy Faith Church Teacher/Team Lead
  • Sound Technician
  • Head Teacher for children Ages 5-12 years old
  • JR Ministry Teacher
  • Managed teen and children’s programs

Additional Information

Computer Skills:

● Microsoft Office Professional Suite

● Health Financial Systems (HFS)

● E-finance Software

● Accounting Software – Peachtree, Quick books


Experience while attending school:

National Government Services (NGS) - September 2007 - July 2011

● Resolved client written inquiries

● Perform audits on provider claims

● Provided timely Procedure/Diagnosis Codes

● Specialized in insurance Medicare claims

● Provider Enrollment


Commerce Bank, Harrisburg, PA - April 2006 - August 2007

● Entails Opening and Closing the Branch (Key Holder Position)

● Financial Reconciliation (Teller and Vault)

● Provide investment figures for clients

● Business savings/cash management calculations

● Regulating cash from vault to tellers

● Fast paced Environment


Ahold Financial Services, Carlisle, PA (College Internship) Jan 2006 - Mar 2006

● Prepaid account contract set up

● Contract reviews and revenues

● Organizational Charges

● Monetary processing

● Accounts Receivable Department

Timeline

Hiring and Account Manager

Environmental Cleaning Solutions
03.2021 - Current

HR Payroll Specialist

Harrisburg School District
03.2015 - 03.2021

Defined Benefits Business Process Auditor

Novitas, Highmark Medicare Services
02.2013 - 12.2014

Bachelor of Arts - Business Administration And Finance

Central Penn Business College
Justin Porr