Justin Porter
Daphne,Alabama
Summary
Experienced with customer relationship management, ensuring high levels of customer satisfaction and retention. Utilizes persuasive communication techniques to drive sales and foster customer loyalty. Track record of effectively collaborating with team members to achieve sales objectives and maintain positive store environment.
Overview
5
5
years of professional experience
Work History
Owner / Software Developer
Wordspread LLC
Auburn, AL
09.2022 - Current
- Managed client relationships, ensuring consistent communication and satisfaction with services provided.
- Developed and executed marketing strategies to enhance brand visibility and customer engagement.
- Led discovery sessions with business owners to find decision-makers, decision influencers, and end-clients; collaborated on solutions that automated lead handling and reporting, saving ~200 collective client hours and increasing revenue by 50%.
- Presented JavaScript/HTML/CSS demos to guide decision-making and translated technical trade-offs into clear, business-focused statements of work that aligned with client priorities.
Teaching Assistant
Department of Chemical Engineering
Auburn, AL
08.2025 - 12.2025
- Delivered technical lectures and facilitated problem-solving sessions for 30–50 chemical engineering students weekly, breaking down advanced engineering principles into accessible applications
- Implemented feedback mechanisms to improve teaching methodologies and enhance student engagement.
Barista
Refuge Coffee
Fairhope, AL
09.2020 - 07.2025
- Worked with a team of 2-3 people to coordinate orders and improve order ticket time
- Communicated with 50-100 customers per shift to improve hospitality
Education
Bachelor of Chemical Engineering -
Auburn University
Auburn, AL05.2026
Skills
- Relationship building
- I can make a great cappuccino
- Technical: JavaScript, HTML/CSS, Excel/Google Sheets, data visualization, Matlab, Git, Fusion 360 (intermediate), 3D printing (FDM), Arduino/C (basics), breadboarding, KiCad
- Operations & Management: Time and priority management, budgeting, cash handling
- Small business operations
Accomplishments
- Designed and implemented a 3d printed, arduino-based closed-loop feedback controller to keep water flow rate of a YAMA tower between 2250 and 2600 drops/h.
- Survived cancer in the middle of Chemical Engineering Undergrad
Timeline
Teaching Assistant
Department of Chemical Engineering
08.2025 - 12.2025
Owner / Software Developer
Wordspread LLC
09.2022 - Current
Barista
Refuge Coffee
09.2020 - 07.2025
Bachelor of Chemical Engineering -
Auburn University