Justin Poskin
Mountain View,HI
Summary
Proven hospitality professional with a track record of enhancing guest experiences at prestigious venues like 1 Hotel Hanalei Bay. Skilled in hotel operations and guest support, adept at improving service delivery and maintaining high standards of cleanliness. Cultivated strong relationships with guests and staff, demonstrating exceptional teamwork and problem-solving abilities.
Overview
9
9
years of professional experience
Work History
Houseman
1 Hotel Hanalei Bay
03.2024 - 11.2024
- Disposed of trash and recyclables each day to avoid waste buildup.
- Kept building entryway glass clean and polished for professional presentation.
- Refilled par stock of guest amenities and supplies in each housekeeping storage area.
- Reported found guest articles and merchandise damage to managers on duty.
- Gathered linen supplies and organized linen closets for prompt room restocking.
- Emptied waste paper and other trash from premises and moved to appropriate receptacles.
- Handled requests for extra linens, toiletries and other supplies.
Server Assistant
Four Seasons Lanai
11.2022 - 01.2024
- Bussed tables between courses and load and unloaded trays to expedite tasks.
- Assisted with dining room set up prior to and after service period.
- Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods to promptly answer customer questions.
- Greeted customers warmly to provide exceptional customer service.
- Complied with all food safety and sanitation regulations to reduce restaurant risks.
- Maintained clean, safe and organized work environment to safeguard servers and patrons.
Food Runner
Eating House 1849
11.2021 - 03.2023
- Delivered exceptional guest experiences through attentive service and quick response to issues.
- Answered customer questions about food and beverage items and assisted with menu selections.
- Collaborated with other dining room and bar staff to facilitate efficient service.
- Assisted customers with carry-out service.
Server
Sam Choy's Seafood Grille
09.2017 - 06.2019
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Bussed and reset tables to keep dining room and work areas clean.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Served food and beverages promptly with focused attention to customer needs.
Busser
Dukes Canoe Club
08.2015 - 08.2016
- Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
- Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
- Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
- Developed excellent relationships with managers and fellow team members to support team success and positive work environment.
Education
Associate of Applied Science - Fire Science And Emergency Response
Honolulu Community College
Honolulu, HI05-2018
High School Diploma -
Kauai High School
Lihue, HI05-2015
Skills
- Hotel operations
- Team member support
- Food sales and promotion
- Flexible schedule
- Quick learner
- Time management
Timeline
Houseman
1 Hotel Hanalei Bay
03.2024 - 11.2024
Server Assistant
Four Seasons Lanai
11.2022 - 01.2024
Food Runner
Eating House 1849
11.2021 - 03.2023
Server
Sam Choy's Seafood Grille
09.2017 - 06.2019
Busser
Dukes Canoe Club
08.2015 - 08.2016
Associate of Applied Science - Fire Science And Emergency Response
Honolulu Community College
High School Diploma -
Kauai High School
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