Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Justin Potteiger

Houston,TX

Summary

Focused Store Manager versed in all aspects of running retail establishment, including opening and closing procedures, banking, merchandising and recruiting. Keeps operations efficient, productive and on-track to consistently meet and exceed expectations. Sales expert with unparalleled communication and relationship-building talents.

Overview

17
17
years of professional experience
1
1
Certification

Work History

Assistant General Manager

Brio Tuscan Grille
Houston, TX
11.2010 - Current
  • Coached team members on food safety and sanitation process, customer service, menu education and up-selling techniques to drive revenue
  • Conducted weekly bar and food inventory plus handled any discrepancies
  • Ordered liquor, beer, and wine adhering to product levels and insuring they do not run out
  • Managed daily operations and processes, including reservations, budgeting and forecasting.
  • Consistently maintained high levels of cleanliness, organization, storage, and sanitation of food and beverage products to ensure quality.
  • Handled cash accurately and prepared deposits.
  • Resolved problems promptly to elevate customer approval.
  • Wrote schedules to budget adhering to labor percentages and sales.
  • Handled catering orders, booked large party reservations and created menus as needed.
  • Went from server, to bartender, then team lead. Eventually becoming an Assistant Manager, and then finally Assistant General Manager.

Server

Outback Steakhouse
Houston, TX
09.2008 - 10.2010
  • Greeted customers, answered questions and recommended specials, wine and desserts
  • Operated POS terminals to input orders, split bills and calculate totals
  • Satisfied customers by topping off drinks and anticipating condiments, napkins and other needs
  • Promoted desserts, appetizers and specialty drinks to optimized sales
  • Greeted newly seated guest promptly, filled water glasses and brought bread to table
  • Performed opening and closing side work
  • Cultivated warm relationships with regular customers.
  • Worked with POS system to place orders, manage bills and handle complimentary items.
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers

Server

Mamas Cafe
Houston, TX
08.2005 - 09.2008
  • Provided exceptional service to high volume of daily costumers
  • Maintained accuracy while handling payments, giving customers change and printing receipts to costumers
  • Resolved customer concerns with friendly and knowledgeable service
  • Welcomed guests with personable attitude and brought beverage orders while reviewing menu options
  • Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales
  • Developed strong and lasting resident relationships
  • Stocked server areas with supplies before, during and after shift.

Education

Some College (No Degree) -

Penn State University

Skills

  • Employee supervision and motivation
  • Store opening and closing procedures
  • Reliable Outstanding communication skills
  • Sales professional
  • Accurate cash handling
  • Staff training and development
  • Team-oriented
  • Sound judgement
  • Sales Tracking
  • Customer retention
  • Schedule management
  • Inventory management
  • Excellent math skills

Certification

  • ServeSafe Manager
  • TABC Certified

Timeline

Assistant General Manager

Brio Tuscan Grille
11.2010 - Current

Server

Outback Steakhouse
09.2008 - 10.2010

Server

Mamas Cafe
08.2005 - 09.2008

Some College (No Degree) -

Penn State University

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